I have had the "race card" thrown at me in every job I've worked at, honestly it's getting a little old. I don't know if it's more prevalent in the states, but I would think the golden state could transcend stupidity like this. I'll start with something mild.
Me: Durr
SC: Sucky Customer
Me: Did you find everything you needed today at *Sportin' Goods*?
SC: I guess, your shoe's are sooo expensive...
The customer had brought up a clearance pair of shoes that totaled $9.96
Me: Just going to check the sizes and make sure it's left and right, don't want you to go home with two left shoes.
I smile, I use this joke at least 100 times a day, it's dumb but usually gets them chatting.
SC: Whatever
Me: Your total today comes to $11.37(I'm not going to do the real math, deal with it)
SC has already slid her card at the pin pad and is impatiently tapping the edge of it on the counter.
Me: Will that be debit or credit today?
SC: Credit *sigh*
Me: May I see your ID and card please?
SC fumbles with her purse and says to the man with her, not really seeming to care if I'm standing there.
SC: You see? If I was white she wouldn't be asking my ass.
Me: I'm sorry ma'am, it's just policy for me to ask for ID with a credit card, I know if I were at a store I would want the clerk to check mine.
I smile, the same "Hi I'm not a door mat smile" I give at least three times a day.
SC snatches the receipt out of my hand, signs her receipt and slams down the pen I handed her on the counter. I hand her the bag.
Me: Have a great day! Thank you for shopping with us.
SC: Have a great life bitch...
To her credit, she called back to the store before my shift ended and specifically asked for me, she apologized for what she had said and told me she was really sorry. She had had a bad day blah blah. I don't let this sort of thing get to me anymore.
This one was a winnar. She came in with her friend, and had bought about thirty dollars worth of stuff. So I proceed to ring her out and tell her the total. She hand's me a card and says credit. I have a habit of checking the names anytime I look at a card, and I politely ask for ID.
SC: It's a business card.
Me: Ahh, I see, give me just one moment, I need to clear it with the manager.
The business card had just that on it. The business, no name, no nothin', "X nail salon" I was still a little new at this point where I worked, and I wanted to make absolutely sure they took this sort of thing, as I never had unless the business card had the name of the user on it above the business name.(I didn't think to ask if the thigh-master was a business expense) So I page a manager and wait a few moments. Manager comes up, I tell her my problem, and she takes a look at the card.
Mnger: Do you have another form of payment?
SC: It's a business card! and I want to run it as credit!
Mnger: Yes I see that Ma'am but theres no name on it, unless you have a credit card that has your name on it and an ID to match, I cant accept this, I'm sorry.
SC: I have a business card! That has my name on it. Oh and here's my safe-way card.
Mnger: I can't accept that, it's not a state issued ID.
Sc: You all are a bunch of honkey's.
SC proceeds to whip out cash to pay for her transaction and storms out the door with her bag.
*Not Racist just overly religious*
Now I have been working at my job since October, and still don't know a damn thing about the shoe department. This woman comes in with a flock of hens(I used a metaphor so sue me), marches up to the counter with a shoe that has no tag, no price no anything. I have four customers in line, but I need to drop everything to help her.
SC: Is this on sale?
Let's just ignore the 20 other shoes on the wall that have large neon tags on them that say SALE SALE SALE.
Me: Hmm.., let me check on that.
I type every number on the tag into the computer, trying to search for the model, serial and style number to find the damn thing. I start walking back to footwear to ask the footwear guy. The lady takes the shoe out of my hand and cocks her head at me.
SC: Your not having a good day are you?
Me: I'm having a great day ma'am /smile/ I just haven't worked the footwear department before so I will have to ask an associate weather it's on sale. Most of our sale shoes are marked with bright tags.
SC: Oh Jesus give me strength /customer gestures to her pack of hens/
Me: I'm sorry ma'am, I'm just not very proficient with our shoe department.
SC: You work here don't you? You should know how to do your job.
To cut it short, the lady threatened to report me to our corporate office, my manager was standing behind me trying hard not to laugh her out of the store. She refused to let me ring her out, instead having one of her pack deal with me. The whole time she was talking about me like I wasn't even there. Saying I was trying to belittle her, and was being discriminating. After all that I still Managed to say "Have a nice afternoon" Her response as she was walking out the door was "Lord give me strength to deal with this child"
Jesus agreed that the shoe wasn't on sale.
Me: Durr
SC: Sucky Customer
Me: Did you find everything you needed today at *Sportin' Goods*?
SC: I guess, your shoe's are sooo expensive...
The customer had brought up a clearance pair of shoes that totaled $9.96
Me: Just going to check the sizes and make sure it's left and right, don't want you to go home with two left shoes.
I smile, I use this joke at least 100 times a day, it's dumb but usually gets them chatting.
SC: Whatever
Me: Your total today comes to $11.37(I'm not going to do the real math, deal with it)
SC has already slid her card at the pin pad and is impatiently tapping the edge of it on the counter.
Me: Will that be debit or credit today?
SC: Credit *sigh*
Me: May I see your ID and card please?
SC fumbles with her purse and says to the man with her, not really seeming to care if I'm standing there.
SC: You see? If I was white she wouldn't be asking my ass.
Me: I'm sorry ma'am, it's just policy for me to ask for ID with a credit card, I know if I were at a store I would want the clerk to check mine.
I smile, the same "Hi I'm not a door mat smile" I give at least three times a day.
SC snatches the receipt out of my hand, signs her receipt and slams down the pen I handed her on the counter. I hand her the bag.
Me: Have a great day! Thank you for shopping with us.
SC: Have a great life bitch...
To her credit, she called back to the store before my shift ended and specifically asked for me, she apologized for what she had said and told me she was really sorry. She had had a bad day blah blah. I don't let this sort of thing get to me anymore.
This one was a winnar. She came in with her friend, and had bought about thirty dollars worth of stuff. So I proceed to ring her out and tell her the total. She hand's me a card and says credit. I have a habit of checking the names anytime I look at a card, and I politely ask for ID.
SC: It's a business card.
Me: Ahh, I see, give me just one moment, I need to clear it with the manager.
The business card had just that on it. The business, no name, no nothin', "X nail salon" I was still a little new at this point where I worked, and I wanted to make absolutely sure they took this sort of thing, as I never had unless the business card had the name of the user on it above the business name.(I didn't think to ask if the thigh-master was a business expense) So I page a manager and wait a few moments. Manager comes up, I tell her my problem, and she takes a look at the card.
Mnger: Do you have another form of payment?
SC: It's a business card! and I want to run it as credit!
Mnger: Yes I see that Ma'am but theres no name on it, unless you have a credit card that has your name on it and an ID to match, I cant accept this, I'm sorry.
SC: I have a business card! That has my name on it. Oh and here's my safe-way card.
Mnger: I can't accept that, it's not a state issued ID.
Sc: You all are a bunch of honkey's.
SC proceeds to whip out cash to pay for her transaction and storms out the door with her bag.
*Not Racist just overly religious*
Now I have been working at my job since October, and still don't know a damn thing about the shoe department. This woman comes in with a flock of hens(I used a metaphor so sue me), marches up to the counter with a shoe that has no tag, no price no anything. I have four customers in line, but I need to drop everything to help her.
SC: Is this on sale?
Let's just ignore the 20 other shoes on the wall that have large neon tags on them that say SALE SALE SALE.
Me: Hmm.., let me check on that.
I type every number on the tag into the computer, trying to search for the model, serial and style number to find the damn thing. I start walking back to footwear to ask the footwear guy. The lady takes the shoe out of my hand and cocks her head at me.
SC: Your not having a good day are you?
Me: I'm having a great day ma'am /smile/ I just haven't worked the footwear department before so I will have to ask an associate weather it's on sale. Most of our sale shoes are marked with bright tags.
SC: Oh Jesus give me strength /customer gestures to her pack of hens/
Me: I'm sorry ma'am, I'm just not very proficient with our shoe department.
SC: You work here don't you? You should know how to do your job.
To cut it short, the lady threatened to report me to our corporate office, my manager was standing behind me trying hard not to laugh her out of the store. She refused to let me ring her out, instead having one of her pack deal with me. The whole time she was talking about me like I wasn't even there. Saying I was trying to belittle her, and was being discriminating. After all that I still Managed to say "Have a nice afternoon" Her response as she was walking out the door was "Lord give me strength to deal with this child"
Jesus agreed that the shoe wasn't on sale.
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