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Can I get a discount?
  #1  
Old 01-06-2019, 10:44 PM
Dave in MD Dave in MD is offline
Cashier
 
Join Date: Aug 2018
Posts: 37
Default Can I get a discount?

Had a SC buy a coolant recovery tank from me. I always open the box to make sure what is supposed to be in the box actually is and to make sure it isn't broken or used. I do this in front of the customer. This means that he sees the part before he pays for it.

Well a few minutes later he comes back saying that it is missing its cap. So I look the part up again and show him the picture in the catalog showing that it isn't supposed to come with a cap.

According to him, "that is crazy". Now had it come with a cap and he didn't want one I'm sure that would have been crazy also.

He then asks for a discount since it doesn't come with the cap.

I declined to discount the item he has already bought since it didn't come with the cap that he knew didn't come with it when he bought it.

He leaves without buying a cap so I can only assume he really didn't need it.

People
  #2  
Old 01-07-2019, 04:11 AM
earl colby pottinger earl colby pottinger is offline
Area Manager
 
Join Date: Feb 2007
Posts: 1,706
Default People

Just born to complain about something.

  #3  
Old 01-07-2019, 03:54 PM
Rosco the Iroc's Avatar
Rosco the Iroc Rosco the Iroc is offline
Gun Pimp.
 
Join Date: Aug 2015
Location: NE PA, USA
Posts: 970
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I love the "I think it should have this" Parts list some people dream up. That Yea-ALWAYS show them the part before they leave so yea everything is there and when they crack it attempting to put round peg in triangle hole, you can say I showed you it does not come pre broke.
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