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Trouble installing new printer
Old 06-25-2019, 07:23 PM
Eireann's Avatar
Eireann Eireann is offline
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Default Trouble installing new printer

So after a runaround with the delivery company that was supposed to deliver my new printer in a day or two but ended up taking almost two weeks, I finally have it home and hooked up.

I inserted the installation CD and waited. Nothing happened, though I could see the light was on under the CD/DVD player. Finally, I clicked "Computer" and took a look at the files on the CD.

I tried clicking on the installation file, and got this: "This installation package is not supported by this processor type. Contact your product vendor."

Okay, so I know I could use a new computer, but not just yet. What the hell do I do with it? Can the printer (HP DeskJet 2130) be used without the installation CD?

My computer runs Windows 7 32-bit.
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Old 06-25-2019, 07:52 PM
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Ironclad Alibi Ironclad Alibi is offline
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You can visit HP.com and down a variety of printer drivers that may not be on your CD.

HP Customer Support - Software and Driver Downloads

Be sure to select the correct operating system.
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Old 06-25-2019, 08:00 PM
Mental_Mouse Mental_Mouse is offline
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Yeah, the shipped drivers are probably 64-bit specific these days, but they may have a usable 32-bit driver on their website.
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Old 06-26-2019, 01:46 AM
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Arcus Arcus is offline
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The download page does have Win7 32bit. As someone that fixes HPs I can say this... Never use the install disk if you have an internet connection. Always download. The one sub rule to that is if you are using non-OEM toner/ink, make sure the printer doesn't auto-update it's firmware. HP has been sneaking something they call Dynamic Security into the firmware. It causes the printer to error out saying Supply Memory Error with non-OEM. HP says to install OEM and call the maker of the nonOEM and have them update the chips on the toner/ink. The bad thing is that you will be stuck with a set of toner/ink that you can't use because most wont take back open toner/ink.
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Old 06-26-2019, 07:24 PM
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Eireann Eireann is offline
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Thanks; it worked!

Arcus, thanks for the warning. The printer, fortunately, came with ink, and it's in good shape (undoubtedly OEM). I have no idea how long it'll be before I need more - a good while, I hope.

Printing successful, scanning successful.
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