This is my first actual story post, but this one I just had to share.
Something that happened tonight reminded me of an old call. I work in a call center that PC support and we offer a Pay for
Support Service. My Call when something like this
Me: TechGoddes that I am
SL: Stupid Lady
TL: My Old Sup, how I miss him so
<Me>: Thank you for calling I was told you have an issue with connecting to the network
<SL>: Yes, lost connection yesterday, blah, blah
***Fast Forward 10 minutes later of a really simple fix
<Me>: Okay, you are back online and all set to go here today, you have 5 days to call back if the problem persist.
<SL>: I want refund (Huh, WTF? I just fixed your problem)
<Me>: I am sorry ma'am I don't understand.
<SL>: You fixed it too fast and I want a refund because I think that it was too easy.
***um... yea, but you sure as hell did not know how to do it or you would not have called***
<Me>: I am sorry, but we do not provide refunds for that type of an issue. We were able to resolve your problem and will warranty our work for 5 days...
<SL>: I want to speak to your Manager
***place lady on hold and go get my Sup, it took me 5 minutes to
convience him that I was not joking and that I really had this on my phone.
<TL>: Thank you for hold I hear that you are seeking a refund but I also see that we have resolved your issue?
<SL>: Yes, it was too easy I don't feel that I should be charged for something that simple.
<TL>:*laughing very hard at this point* I am sorry you feel that way, but we do not play a time limit or diffuculty level on the services that we provide, some of them are easy and fast other are more time consuming it all depends on your issue.
<SL>: That does not matter, I should not have to pay for something that took 10 minutes. I should of known how to do that already...
<TL>: *beginning to be in pain he laughing so hard* I understand how you feel ma'am but we do not provide refunds especially when we have resolved the problem.
****This went on for about 10 minutes back in forth repeating the same thing.***
<SL> Fine, since you obviously don't care about your customers I am going to get a lawyer and go to the Better Business Bureau. I cannot belived this is the type of service that you offer...<click>
We took a smoke break and laughed alot. I love the logic that SC's have: You fixed me to fast so I want my money back...
Anyone else encounter these gems?
Something that happened tonight reminded me of an old call. I work in a call center that PC support and we offer a Pay for
Support Service. My Call when something like this
Me: TechGoddes that I am
SL: Stupid Lady
TL: My Old Sup, how I miss him so
<Me>: Thank you for calling I was told you have an issue with connecting to the network
<SL>: Yes, lost connection yesterday, blah, blah
***Fast Forward 10 minutes later of a really simple fix
<Me>: Okay, you are back online and all set to go here today, you have 5 days to call back if the problem persist.
<SL>: I want refund (Huh, WTF? I just fixed your problem)
<Me>: I am sorry ma'am I don't understand.
<SL>: You fixed it too fast and I want a refund because I think that it was too easy.
***um... yea, but you sure as hell did not know how to do it or you would not have called***
<Me>: I am sorry, but we do not provide refunds for that type of an issue. We were able to resolve your problem and will warranty our work for 5 days...
<SL>: I want to speak to your Manager
***place lady on hold and go get my Sup, it took me 5 minutes to
convience him that I was not joking and that I really had this on my phone.
<TL>: Thank you for hold I hear that you are seeking a refund but I also see that we have resolved your issue?
<SL>: Yes, it was too easy I don't feel that I should be charged for something that simple.
<TL>:*laughing very hard at this point* I am sorry you feel that way, but we do not play a time limit or diffuculty level on the services that we provide, some of them are easy and fast other are more time consuming it all depends on your issue.
<SL>: That does not matter, I should not have to pay for something that took 10 minutes. I should of known how to do that already...
<TL>: *beginning to be in pain he laughing so hard* I understand how you feel ma'am but we do not provide refunds especially when we have resolved the problem.
****This went on for about 10 minutes back in forth repeating the same thing.***
<SL> Fine, since you obviously don't care about your customers I am going to get a lawyer and go to the Better Business Bureau. I cannot belived this is the type of service that you offer...<click>
We took a smoke break and laughed alot. I love the logic that SC's have: You fixed me to fast so I want my money back...
Anyone else encounter these gems?
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