So I got a new job. I'm still with <Red Checkmark> but now I'm part of a higher level team that, among other things, handles the BBB complaints that come into the company. Let me tell you, some people will file BBB complaints on really stupid and petty things.
Like this lady.
She actually cancelled service with <Red Checkmark> two years ago but one of the reasons she cancelled was because she thought we were overcharging her. The reason she thought this is because she had stayed on an older, more expensive phone plan instead of switching to a cheaper one. Evidently she thought we would be psychic and just know she wanted that cheaper plan and change her to it. Ummm, no that's not how it works.
So anyway, the gist of the BBB complaint is that she wants us to basically change her plan, but make it retroactive back four years before she left the company and refund her the difference that, by her math, is approximately $5000.
So here's the coolest part of my new job: I get to tell her No AND there's no manager or other level for her to complain to. I am the END of the line.
All I do is shut her down (professionally), enter in an explanation on the complaint, close that sucker and go about my day.
She threatened legal action but hey, good luck with that.
Oh, and if you're wondering why she waited TWO YEARS to file a BBB complaint on us for this, join the club. I don't have a freaking clue either.
Like this lady.
She actually cancelled service with <Red Checkmark> two years ago but one of the reasons she cancelled was because she thought we were overcharging her. The reason she thought this is because she had stayed on an older, more expensive phone plan instead of switching to a cheaper one. Evidently she thought we would be psychic and just know she wanted that cheaper plan and change her to it. Ummm, no that's not how it works.
So anyway, the gist of the BBB complaint is that she wants us to basically change her plan, but make it retroactive back four years before she left the company and refund her the difference that, by her math, is approximately $5000.
So here's the coolest part of my new job: I get to tell her No AND there's no manager or other level for her to complain to. I am the END of the line.
All I do is shut her down (professionally), enter in an explanation on the complaint, close that sucker and go about my day.
She threatened legal action but hey, good luck with that.
Oh, and if you're wondering why she waited TWO YEARS to file a BBB complaint on us for this, join the club. I don't have a freaking clue either.
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