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I don't work here, I just answer the phones

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  • I don't work here, I just answer the phones

    Got this call from an agent needing my (supervisor) assistance:

    Me: This is Flyguy in Mycity.

    Agt: This is Ladyagent in TropicalIsland, I have a passenger on the other line. She says shes sitting at the gate in Cincinnati for one of our flights, and she can't get the airport wireless internet to work on her computer

    Me: .....
    The airline doesn't run the airport's internet access. It's not something we can help her with.

    Agt: OK, thank you, I'll tell her. *click*

    Me:

    The call center in TropicalIsland is famous for this kind of call. Call center reps don't earn alot. Anyone who has read the few posts I have here knows that I'm in this industry for the free travel. The folks in TropicalIsland don't work for Myairline, they work for Multinational Call Center Conglomerate Inc. They don't earn Myairline pay or Myairline benefits. No effort goes into their work because they have zero incentive.

    If I was an agent taking that call, I wouldn't have needed a supervisor to tell me what to say.
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