Callers who claim to also be CSRs?

[smileyeagle1021]

oh, i can believe that they really are CSRs... all the time I get people who always get mad at me when they find out they've been transferred to central... the bueatiful thing about it is the people who get the maddest are the people who work at hotels that also transfer calls to central...
I did have one person who said "why the hell did they send me to (department), I asked for the in house reservations?" i was so tired of his shit by then that I just said "because your hotel does the exact same thing to their callers, I know because my call 2 calls before you was a person who your hotel transferred to me after they had asked specifically for in house"

[AKWalMartCartGuy]

If they feel the need to verbally tell you that they do a similar job, then they prolly don't.

or the retired generals? if they tell you what they do, it's usually a lie, unless you asked, which shouldn't be very often. the guy who led my orientation worked sporting goods before that, and was a marine before that and one day he had some jackass coming up talking shit saying he was a retired, fairly high ranked Marine, not realizing that the guy he was talking to was a retired marine of higher rank

[Apathy]

I love when I'm home and I pick up the phone and instead of saying "hello?" the first words out of my mouth are "Thank you for calling papa gino's, can I have your telephone number and name for pick up please?"

I can usually catch myself before I say the whole thing, but if I'm zoning out they get my whole spiel before I blush and just say "I mean... hello?"

I'd say it's high time you got out of there.

[Pagan]

It seems like the more a person has to tell you that they do the same job as you, the more likely it is that they don't. If they did, they should be the people that should give you the least trouble.

The word....is A-S-K, not A-X-E.

And it's L-I-B-R-A-R-Y, not L-I-B-E-R-R-Y! *twitch*

Clerk: "Have a nice day!"
Me: "You're welcome." (wait... whu..)

When I'm out and about on my daily travels -
Random Person - Thank you
Me - Not a problem!

I love when I'm home and I pick up the phone and instead of saying "hello?" the first words out of my mouth are "Thank you for calling papa gino's, can I have your telephone number and name for pick up please?"

If I'm distracted when I'm covering the front desk, which is a place that is not H******s, this is what you're likely to get:
Thank you for calling H******s at Wyoming and Montgomery, this is Pagan, how may I direct your call?

[depechemodefan]

And it's L-I-B-R-A-R-Y, not L-I-B-E-R-R-Y! *twitch*

*twitches along*

[Soulstealer]

there was that one time where I just HAD to say my closing script to end a call when I was talking to the security team at my credit card company (I was frazzled and on the phone so it was just natural lol). That CSR's believed me when I said I am one too.

I've done that before at work. After changing jobs it took me a while before I stopped saying old work's greeting. Most people understood that it was an accident.

[Andara Bledin]

I usually say 'zero' as opposed to 'oh' but there are some times where saying 'zero' every time it comes up is just way too cumbersome. There's a customer that has the ZIP code of 90009. That's juts too many zeroes in a row. It throws my cadence all out of whack.

And it's L-I-B-R-A-R-Y, not L-I-B-E-R-R-Y! *twitch*

It's also F-e-b-r-u-a-r-y, too.

And a-s-t-e-r-i-s-k, like the game, Risk. Asterix was a Gaul.

^-.-^

[Peppergirl]

Personally, working in customer service has made me a MUCH better customer.

I'm embarassed to admit that before I got in this line of work, I'd occasionaly walk in or call places 2 minutes before closing.

After I started doing this and realized how it feels to be kept late by inconsiderate assholes (like I was), I'd never DREAM of doing it.

[Gurndigarn]

I have to give and receive numbers over the phone a lot. "Zero" is much better than "Oh". It may be an extra syllable, but "Can you repeat that?" plus the original number is at least seven extra syllables.

[Pagan]

And a-s-t-e-r-i-s-k, like the game, Risk. Asterix was a Gaul.

^-.-^

I always thought that was such a cute cartoon!

[Andara Bledin]

I always thought that was such a cute cartoon!

Oh, me too. It's just I think about it every time someone says 'asterix.' Sometimes I'd prefer they just said 'star' instead.

^-.-^

[JoitheArtist]

I believe the very patient callers who say they are CSRs. If they are rushing, clueless, and rude, I assume they probably aren't, or were really crappy ones.

I prefer "zero" to "oh," but in things like phone and credit card numbers, I don't much care.

What DOES get me is when people break their credit cards numbers up into twos, like this:

If the number is 1589, they say "fifteen, eighty-nine". I HATE that! When I hear the first syllable of fifteen, my fingers have already hit the 5, not the 1. GRRRRR!

[Evil Queen]

I tell CSRs that I'm a CSR sometimes.... But I'm also generally trying my damnest to be very patient. Because being a jerk gets you nowhere.

I booked a reservation for my sibling once and told the CSR that I, too, work at a hotel. She gave my sibling an additional discount, making the cost of his stay much cheaper then it would have been.

[Fiyero]

For the first time today I had someone tell me they worked in a call centre. She wasn't that bad but if she was telling the truth the previous 2 call handlers she spoke to screwed up!

What was worse was the team leader at another site refusing to take the call when I escalated it so I had to go back to the caller and pretty much say "Hi, it's me again".

Anyway back to this thread

for 0 I get:
zero
oh
nought
'ought
blank ???

and wait for it
...
...
nuffink

I was shocked the first time i got nuffinl (I presume they mean nothing but still).

[Mark Healey]

Or just bad grammar, since a noun is being used as a verb.

English allows that.

I've footed a bill, legged it to work where I assed arround causing me to back into people. I've shouldered burdens, eyeballed measurements and fingered scabs.