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  • Credit card man

    While working audit shift at the motel I work at a man came in and asked about a room. When I was presented with drivers license and credit card I noticed that the credit card was in a woman's name and told him I was unable to accept the card. He told me it was his wife's card and I restated that the card must be an exact match to the name on the drivers license.

    This is to protect the card holder in case an angry family member stole the card (don't say it doesn't happen because it does - I had a daughter steal her dad's card and try and check in at another hotel I worked at)

    Well - this dude's response was to call me a dickhead and storm out of the lobby very angrily - even before I could ask if his wife was in the car - because then I would have asked him to bring her in with her ID.

  • #2
    If I had a dollar for every time that happens...

    My favorite recently was a young boy (probably 16 to 18) came in with his mom's credit card - with her picture on the card!. Naturally, I had him go fetch his mother from the car
    She was very grateful that I paid attention to the anti-fraud measures she had put on her card, right?

    Comment


    • #3
      Given his response, my guess would be she was NOT in the car and did NOT know he had her card ... because why didn't he just say, "Fine, she's in the car, I'll go get her"?

      Comment


      • #4
        Exactly -- I have found that someone getting angry over small stuff like this often means that they are up to something, and just want you to rush and do what they tell you, rather than observing tiny little silly things like company policy, common sense, or the law.
        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
        Acts of Gord – Read it, Learn it, Love it!
        "Our psychic powers only work if the customer has a mind to read." - me

        Comment


        • #5
          Yeah, he probably stole his wife's card. Why else would you get that upset?

          I've had people who were disabled and had trouble getting out of the vehicle so they sent someone else in with their card. I can walk outside to the car, verify it's them, and then have their spouse or whoever swipe the card. But I still need to verify that the cardholder is present in some manner.
          Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.

          Comment


          • #6
            We'll do the on-the-phone equivalent of that. Whichever of D or A is capable will call a company that has my name, wait till we get off the hold queue. They'll explain to the rep that they're not me, I'll be right on to do the authorisation game.

            I'll do that - usually in a slurry or pain-filled voice if I can't do my own phone business - and get them to permanently authorise D or A to act on my behalf. (Sometimes that's not allowed, it seems. Boo to whatever stupid rules those are.) The phone call then proceeds smoothly and I can go back to sleep.

            I don't understand people who aren't willing to do that.

            (Note: I do understand when someone is incapable of talking on the phone. Muteness happens, as does deafness, as does paralyzing anxiety.)
            Seshat's self-help guide:
            1. Would you rather be right, or get the result you want?
            2. If you're consistently getting results you don't want, change what you do.
            3. Deal with the situation you have now, however it occurred.
            4. Accept the consequences of your decisions.

            "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

            Comment


            • #7
              Ah, yes. The old "But it's my mom/dad/wife/husband's card" routine. I once had a customer who brought in a card, then got huffy when I asked her for ID because it was in the car. Then when she brought it in, the name didn't match. As it turned out, it was her husband's card, and he happened to be legal blind. Not being a heartless type, and since this lady was already showing how ill-tempered she was, I was going to suggest I check with my manager to see if I could go ahead and use the card. Her response? Stomp outside, grab her husband, drag him inside, and command me to "run the card!" At this point, I had had enough of her attitude. Putting on my best "customer service" smile! gave her her card back, and told her I would find her someone else to assist her, since she obviously was unhappy with the service I was attempt to provide. She decided to leave, vowing never to return!

              I learned from a co-worker from another store that she acted similarly there. Unfortunately, she would keep coming back.

              Comment


              • #8
                I take at least one phone call a day from someone who is not authorized on the account in question. They claim to be the card-holder's husband or wife and every single time I get some variation of, "I'm the one who pays the bill on this account!" Well, then why is your name not listed on the account? It takes about a minute to add an authorized user and we don't check their credit report because they have no financial responsibility.
                Thank you for calling Card Services, how may I take your abuse today? ~Headset Hellion

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                • #9
                  It's like when we get multiple young looking kids in the store trying to buy a pack of smokes. Sorry guys, but unless ALL of you produce ID proving that you're eighteen or older, I can't sell to you. However, management's idea of this is, that if only one of them comes in and gets smokes, produces legal ID, even though you know his buddies are underage, you still have to sell to them. Then they start bitching when you ask for ID....(goes off on a random bitching tangent)

                  Comment


                  • #10
                    Halo - I would suggest that your manager become acquainted with the relevant laws in this case -- but it sounds to me like he doesn't care. Good for you on actually following the law, as I suspect that someone like this manager would not hesitate to throw you under the bus if your store gets caught in a government "mystery shop" session (something they do fairly often).
                    "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                    "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                    "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                    "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                    "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                    "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                    Acts of Gord – Read it, Learn it, Love it!
                    "Our psychic powers only work if the customer has a mind to read." - me

                    Comment


                    • #11
                      This reminds me of working at the bank.

                      We would get at LEAST one of these a weekend:
                      SC: My BF/GF/Mother/Son/Daughter/Father/Dog took my card and took out all this money. I want it back. Why did you let them do this *rant rant rant*
                      TH: Unfortunaly as these cards require a PIN and you are told, and agreed to, not give this to ANYONE...
                      SC: But its my *whatever*. I just gave them the number to buy me a pack of smokes/milk/russian bride
                      TH: Yes but as you willingly gave your number to them, it is a legal transaction from the banks perspective. Now if you wish to take them to court for theft...

                      Strangely the call always terminted then.
                      Last edited by TimmyHate; 04-22-2013, 03:37 AM. Reason: Fixing Russian Bridge to Russian Bride
                      How ever do they manage to breathe for themselves without having to call tech support? - Argabarga

                      Comment


                      • #12
                        Quoth TimmyHate View Post
                        SC: But its my *whatever*. I just gave them the number to buy me a pack of smokes/milk/russian bride

                        Now that is the phone call I want to be able to listen to
                        If you wish to find meaning, listen to the music not the song

                        Comment


                        • #13
                          Quoth smileyeagle1021 View Post

                          Now that is the phone call I want to be able to listen to
                          We had another client who requested we update the details from Mr to Mrs.

                          And their most recent credit card transactions were airline flights, hotel in Thailand and a mysterious large withdrawal.

                          *no judgement of person doing so, but was an interesting phone call to hear my ultra religious coworker take*
                          How ever do they manage to breathe for themselves without having to call tech support? - Argabarga

                          Comment


                          • #14
                            Quoth TimmyHate View Post
                            We had another client who requested we update the details from Mr to Mrs.

                            And their most recent credit card transactions were airline flights, hotel in Thailand and a mysterious large withdrawal.

                            *no judgement of person doing so, but was an interesting phone call to hear my ultra religious coworker take*
                            Sounds like an interesting call to hear a coworker take when I worked at the IP Relay center. Then again, this is the place that told us point blank in training "if you are a regular church goer, you are going to want to keep sending out resumes, because you will not last long here, because it is not a question of if something will come up that goes against your religious beliefs, it's a question of how many times per day it will happen."
                            But yeah, overheard an interpreter in the cubicle over who was taking a call to the marriage license office in Massachuessettes, interpreting a call for someone needing assistance with a marriage license for him and his husband, who stopped the call and asked the hearing user how he could sleep at night helping fags marry each other... yeah, he had the misfortune of doing that while a supervisor was walking behind him... needless to say, he was escorted out of the building shortly after that.
                            If you wish to find meaning, listen to the music not the song

                            Comment


                            • #15
                              I'm listed as an authorized signee for my wife's credit card, even though my name doesn't appear on it. A quick call to Discover gets it all sorted out.

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