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We had to get a stupid person calling. And our poor new guy answered the phone. Since he's still learning, he usually answers, then puts the person on hold while he asks someone for help.
Now we used to have someone working here who had one number off from a local bank, but his phone is no longer in this office, so when someone accidentally dials his number, no phone audibly rings, but apparently we still get the call routed to our office. Ok, that being said, we used to get calls all the time from people who thought they were calling the bank, so new guy didn't know this, but I did.
NG=New Guy
SC=Stupid Caller
Me=This chick right here.
Convo went roughly like this:
NG: (standard phone greeting + pause) Ok, can you hold for just a moment? *puts SC on hold* Hey, Shabo, this lady is trying to find out who to talk to about an employee?
Me: Did she give you a name of who she wanted to talk to or the name of the employee? *thinking maybe she's calling for a reference or something*
NG: No. *picks phone up* Hi, yeah, did you have a name of someone you wanted to talk to? (pause) Ok, can you hold on? (to me) She said it was someone from the North End Branch?
Me: *A little confuzzled...* Uh, let me talk to her. *picks up phone* Hi, maam? Were you trying to call the bank?
SC: No, I'm trying to find out who to complain to. This lady that works at the North End Branch just called and yelled at my mom, and I wanted to complain about her.
Me: Right, so are you trying to call the bank?
SC: No, I wanted to complain about this lady, and I need to find out who I have to complain to.
Me: I think you ARE trying to call the bank.
SC: Oh, you mean this isn't *Big Name* bank?
Me: *wanting to bang head against keyboard* No. It's not.
SC: *Clearly embarrassed, says a few things, then says goodbye and hangs up*
Me and NG: WTF?
Oh, and NG reminded me that it was Friday the 13th. Cheers to him!
Now we used to have someone working here who had one number off from a local bank, but his phone is no longer in this office, so when someone accidentally dials his number, no phone audibly rings, but apparently we still get the call routed to our office. Ok, that being said, we used to get calls all the time from people who thought they were calling the bank, so new guy didn't know this, but I did.
NG=New Guy
SC=Stupid Caller
Me=This chick right here.
Convo went roughly like this:
NG: (standard phone greeting + pause) Ok, can you hold for just a moment? *puts SC on hold* Hey, Shabo, this lady is trying to find out who to talk to about an employee?
Me: Did she give you a name of who she wanted to talk to or the name of the employee? *thinking maybe she's calling for a reference or something*
NG: No. *picks phone up* Hi, yeah, did you have a name of someone you wanted to talk to? (pause) Ok, can you hold on? (to me) She said it was someone from the North End Branch?
Me: *A little confuzzled...* Uh, let me talk to her. *picks up phone* Hi, maam? Were you trying to call the bank?
SC: No, I'm trying to find out who to complain to. This lady that works at the North End Branch just called and yelled at my mom, and I wanted to complain about her.
Me: Right, so are you trying to call the bank?
SC: No, I wanted to complain about this lady, and I need to find out who I have to complain to.
Me: I think you ARE trying to call the bank.
SC: Oh, you mean this isn't *Big Name* bank?
Me: *wanting to bang head against keyboard* No. It's not.
SC: *Clearly embarrassed, says a few things, then says goodbye and hangs up*
Me and NG: WTF?
Oh, and NG reminded me that it was Friday the 13th. Cheers to him!
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