The software that I mentioned in this thread is still giving us issues.
Scroll bars on the left, scroll bars within scroll bars... sometimes even a third scroll bar.
The placement of fields and buttons is inconsistent between the deposit side and the loan side (for example, the Customer Information button and the Account Information button is swapped).
When you're loading an existing loan by application number, it tries to autocomplete the number, moving the cursor as it does, so you can't just type in the whole number (which would be much faster for me than watching the screen for all the digits it just added to what I typed).
Very few of the fields are in the same order as in the documents they'll be printed on. For example, the Asset screen has places for deposit accounts, vehicles, stocks and bonds, and life insurance, but they're in a different order than on the application.
The section for real estate asks for the number of months left on the mortgage (and won't let you continue if you don't enter something there), even though that isn't printed anywhere on any document.
If you accidentally hover your mouse cursor over a field that could have a scroll bar (even if it doesn't because the field is blank), the outermost scrollbar will refuse to move.
Most screens have lots of blank space at the bottom (but I always feel like I need to scroll to the bottom, in case there's something there I missed).
Often when I try to bring these issues up to the software company, they say something like "we know this is an issue, and it will be corrected in a future release." But this one is frustrating: One of the documents for a mortgage loan lists the Settlement Agent. The fields default to the loan officer's info, which is fine for refinances. But if it's a purchase, we have to switch that to the title company. We have several of our local title companies in the drop-down list. But when we choose one, it doesn't switch out all the fields. Loan officers and banks have an NMLS number (National Mortgagor Listing Service, I think). Title companies don't. Instead, they have license numbers, which go in a different field. When we switch it from a loan officer to a title company, the software leaves the NMLS numbers in those fields, when they should be blank.
When I brought this to the attention of the software company, I got this response: "Thank you for contacting me. I am the process of finding out how soon we can get this changed." In other words, they know it's an issue, but they don't even know when they will be working on it. I know it's a minor inconvenience, but it's frustrating.
Scroll bars on the left, scroll bars within scroll bars... sometimes even a third scroll bar.
The placement of fields and buttons is inconsistent between the deposit side and the loan side (for example, the Customer Information button and the Account Information button is swapped).
When you're loading an existing loan by application number, it tries to autocomplete the number, moving the cursor as it does, so you can't just type in the whole number (which would be much faster for me than watching the screen for all the digits it just added to what I typed).
Very few of the fields are in the same order as in the documents they'll be printed on. For example, the Asset screen has places for deposit accounts, vehicles, stocks and bonds, and life insurance, but they're in a different order than on the application.
The section for real estate asks for the number of months left on the mortgage (and won't let you continue if you don't enter something there), even though that isn't printed anywhere on any document.
If you accidentally hover your mouse cursor over a field that could have a scroll bar (even if it doesn't because the field is blank), the outermost scrollbar will refuse to move.
Most screens have lots of blank space at the bottom (but I always feel like I need to scroll to the bottom, in case there's something there I missed).
Often when I try to bring these issues up to the software company, they say something like "we know this is an issue, and it will be corrected in a future release." But this one is frustrating: One of the documents for a mortgage loan lists the Settlement Agent. The fields default to the loan officer's info, which is fine for refinances. But if it's a purchase, we have to switch that to the title company. We have several of our local title companies in the drop-down list. But when we choose one, it doesn't switch out all the fields. Loan officers and banks have an NMLS number (National Mortgagor Listing Service, I think). Title companies don't. Instead, they have license numbers, which go in a different field. When we switch it from a loan officer to a title company, the software leaves the NMLS numbers in those fields, when they should be blank.
When I brought this to the attention of the software company, I got this response: "Thank you for contacting me. I am the process of finding out how soon we can get this changed." In other words, they know it's an issue, but they don't even know when they will be working on it. I know it's a minor inconvenience, but it's frustrating.
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