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I somehow ended up being talked into doing a double shift last night...14 and a half hours, half of which was in the kitchen, the other on the bar. Last night was my first unofficial night as the manager. I say unofficial because my promotion hasn't been finalised yet, but last night was the first time I was completely in charge.
Seeing as I was in charge, I was doing very little serving, only when we were extremelly busy. I had loads of other things to do and learn. There were a large group of people at the bar who had been in all night, and had managed to piss off just about every single member of staff. Finally, time was called and I could cash up the registers.
I go to grab a register. Oh great, SC comes up to the bar.
Me: I'm sorry sir, we've stopped serving.
SC: Why?
Me: We are only licensed until 1am. It is now 1:10.
SC: Look, come on now, don't be stupid, you can serve me a drink.
Me: I'm afraid I can't sir, I would be breaking the law if I did.
SC: No you wouldn't. This country has a little thing called, you know, 24 hour drinking, so you can serve me.
Me: No I can't sir. There may be 24 hour drinking laws in this country, but you have to apply to have that licence. We chose not to, and keep our opening hours reasonable.
SC: That's a lie and you know it. I want to see the manager.
Me: I am the manager.
I LOVED saying that. I should also point out that I am only 22, and I look even younger.
SC: YOU??
Me: Yes.
SC: You're a liar. Get me the manager.
Me: There's no one else sir.
SC: You can serve me, you are going to serve me, and you are going to serve my friends.
Me: No I'm not.
SC: You have an attitude problem.
Me: Do I?
I am getting REALLY wound up at this point. The guy was talking to me in such a condesending manner that it was taking all my strength not to punch him in the face.
SC: Yes, we are willing to pay to stay here, to give you money to keep your business afloat. You are turning us down just because you want to go home early.
Me: No I am turning you down because it is against the law to serve you.
SC: You are being completely unreasonable.
Me: I don't believe it is unreasonable protecting myself from getting a criminal record, oh yeah, and a PERSONAL £5000 fine.
SC: You know what, you have a good night.
Me: I will sir.
SC: I bet you love your job, its a great job isn't it, barman?
Me: It is sir.
SC: I was being sarcastic.
Me: Well I wasn't, I fucking love my job.
I walked off, he went to answer me back, but I was seriously going to punch him in the face. The way he spoke to me was disgusting, it was like he was speaking to a small child or pet dog.
Seeing as I was in charge, I was doing very little serving, only when we were extremelly busy. I had loads of other things to do and learn. There were a large group of people at the bar who had been in all night, and had managed to piss off just about every single member of staff. Finally, time was called and I could cash up the registers.
I go to grab a register. Oh great, SC comes up to the bar.
Me: I'm sorry sir, we've stopped serving.
SC: Why?
Me: We are only licensed until 1am. It is now 1:10.
SC: Look, come on now, don't be stupid, you can serve me a drink.
Me: I'm afraid I can't sir, I would be breaking the law if I did.
SC: No you wouldn't. This country has a little thing called, you know, 24 hour drinking, so you can serve me.
Me: No I can't sir. There may be 24 hour drinking laws in this country, but you have to apply to have that licence. We chose not to, and keep our opening hours reasonable.
SC: That's a lie and you know it. I want to see the manager.
Me: I am the manager.
I LOVED saying that. I should also point out that I am only 22, and I look even younger.
SC: YOU??
Me: Yes.
SC: You're a liar. Get me the manager.
Me: There's no one else sir.
SC: You can serve me, you are going to serve me, and you are going to serve my friends.
Me: No I'm not.
SC: You have an attitude problem.
Me: Do I?
I am getting REALLY wound up at this point. The guy was talking to me in such a condesending manner that it was taking all my strength not to punch him in the face.
SC: Yes, we are willing to pay to stay here, to give you money to keep your business afloat. You are turning us down just because you want to go home early.
Me: No I am turning you down because it is against the law to serve you.
SC: You are being completely unreasonable.
Me: I don't believe it is unreasonable protecting myself from getting a criminal record, oh yeah, and a PERSONAL £5000 fine.
SC: You know what, you have a good night.
Me: I will sir.
SC: I bet you love your job, its a great job isn't it, barman?
Me: It is sir.
SC: I was being sarcastic.
Me: Well I wasn't, I fucking love my job.
I walked off, he went to answer me back, but I was seriously going to punch him in the face. The way he spoke to me was disgusting, it was like he was speaking to a small child or pet dog.
The world needs more managers like you who are not afraid to stand up to people acting like assholes! You are my hero! 
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