This particular customer has been in several times, always looking for a deal. Working with him takes a little extra time, because English is not his first language, and it appears he comes from a place where haggling over price is expected.
Last week he came in with three inexpensive sport coats that didn't fit him at all. Customer is about 5'3," and purchased a size 48 (United States size) to go around him. We altered one coat last week, and he came in today to try it on. Well, what I did was fine, but could we make the armhole bigger, and oh, shorten the coat? Well, yeah, but for more money.
He didn't like the price I quoted, which was high to account for the fact that I had done exactly what he'd asked and after getting it back, decided to tell me other things I could have done once I had it apart. At this point he told me he'd been measured for custom clothing, and wanted me to make his jackets match those measurements. He could email the forms to us. At least he was well prepared.
He argued long enough for the owner to come out and explain that we don't give discounts, and Customer explained it was just ridiculous to spend that much to alter jackets that he only paid $80 for.
Then he got in his limited edition Range Rover (Approx $120,000 according to car aficionado that works for us) and drove away with his clothes.
Last week he came in with three inexpensive sport coats that didn't fit him at all. Customer is about 5'3," and purchased a size 48 (United States size) to go around him. We altered one coat last week, and he came in today to try it on. Well, what I did was fine, but could we make the armhole bigger, and oh, shorten the coat? Well, yeah, but for more money.
He didn't like the price I quoted, which was high to account for the fact that I had done exactly what he'd asked and after getting it back, decided to tell me other things I could have done once I had it apart. At this point he told me he'd been measured for custom clothing, and wanted me to make his jackets match those measurements. He could email the forms to us. At least he was well prepared.
He argued long enough for the owner to come out and explain that we don't give discounts, and Customer explained it was just ridiculous to spend that much to alter jackets that he only paid $80 for.
Then he got in his limited edition Range Rover (Approx $120,000 according to car aficionado that works for us) and drove away with his clothes.
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