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Customer Called About Savings Card
Yesterday, a customer called saying that she didn't receive the replacement for her card that she was told that she would get. I got distracted for a second by something (can't remember what) and the customer started getting snippy. I explained to the customer what needed to be done involving her savings card and she requested to speak to a manager. I put the caller on hold and paged the manager which had to be done twice since the manager didn't pick up on the first page.