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Backstory first: As with the rest of the UK we've been suffering with hellabad cold and snow since Christmas. This last dose has had the added effect of cracking the cement holding down the tiles on the disabled access ramp to our store.
We know this is a H&S issue, and we have reported it. However the contractors can't replace or reattatch the tiles until thing warm up a little. If they did it now the next snap would just lift them off again.
So our new supervisor was running the store on Wed night and he left amessage that a customer came in complaining about the ramp. As I said, we had reported it and the contractor actually came out on Thursday and told us why we'd have to wait.
Fast forward to today. It's 9:30am and I get called to the till. Till operator says a gentleman wants to speak to me about the ramp. He proceeds to rip into me about the ramp and how he's nearly fallen again even after he complained on Wed.
I'm very polite, apologise and try to explain that the contractors have been, measured up and are just waiting for things to warm up before they can fix it.
He just keeps shouting "What are you going to do about it!" and when I repeat that it's been reported, measured etc..." each time. We're doing everything we can, but some things are out of our control.
His parting shot was to blast me with "Get something fucking done about it now or I'll phone (head office address) and get them to fucking sort you's out!"
I just turned my back on him and walked off before I said the following.
"Why the fuck don't you try listening to what I'm saying you fucking drink addled scrotal wart. We HAVE reported it. I've fucking told you that we've reported it four fucking times already. Let's not forget it's a ramp for wheelchairs and the like, if it's that much of a problem for you to walk up it use the fucking steps beside it.
"Don't just shake your head like that when I explain the situation, because last time I looked you weren't a builder, you were a fucking booze riddled alchy who fell off his roof putting up a TV ariel. If there was any fucking justice in this world it would have been you that died and not Rod fucking Hull. It's not even 10:00 and I'm dizzy from the fucking vapours you're emitting. I'm surprised you can make it here at all in your state. And if I'm telling you the same things you were told on Wednesday that's because those are the facts. I admit if I wanted to I could spin you a story of such depth and beauty you'ld swallow it hook, line, sinker and fucking fucking rod you syphillitic cum stain. But frankly you're not worth the effort.
"Oh and finally report away to head office, who do you fucking think WE reported it to dick head. Good luck phoning the office you suggested though, we sold it eight years ago. What would get thingas moving faster is if you could fall down the ramp when you leave and break your fucking neck you Booze riddled spunk monkey."
We know this is a H&S issue, and we have reported it. However the contractors can't replace or reattatch the tiles until thing warm up a little. If they did it now the next snap would just lift them off again.
So our new supervisor was running the store on Wed night and he left amessage that a customer came in complaining about the ramp. As I said, we had reported it and the contractor actually came out on Thursday and told us why we'd have to wait.
Fast forward to today. It's 9:30am and I get called to the till. Till operator says a gentleman wants to speak to me about the ramp. He proceeds to rip into me about the ramp and how he's nearly fallen again even after he complained on Wed.
I'm very polite, apologise and try to explain that the contractors have been, measured up and are just waiting for things to warm up before they can fix it.
He just keeps shouting "What are you going to do about it!" and when I repeat that it's been reported, measured etc..." each time. We're doing everything we can, but some things are out of our control.
His parting shot was to blast me with "Get something fucking done about it now or I'll phone (head office address) and get them to fucking sort you's out!"
I just turned my back on him and walked off before I said the following.
"Why the fuck don't you try listening to what I'm saying you fucking drink addled scrotal wart. We HAVE reported it. I've fucking told you that we've reported it four fucking times already. Let's not forget it's a ramp for wheelchairs and the like, if it's that much of a problem for you to walk up it use the fucking steps beside it.
"Don't just shake your head like that when I explain the situation, because last time I looked you weren't a builder, you were a fucking booze riddled alchy who fell off his roof putting up a TV ariel. If there was any fucking justice in this world it would have been you that died and not Rod fucking Hull. It's not even 10:00 and I'm dizzy from the fucking vapours you're emitting. I'm surprised you can make it here at all in your state. And if I'm telling you the same things you were told on Wednesday that's because those are the facts. I admit if I wanted to I could spin you a story of such depth and beauty you'ld swallow it hook, line, sinker and fucking fucking rod you syphillitic cum stain. But frankly you're not worth the effort.
"Oh and finally report away to head office, who do you fucking think WE reported it to dick head. Good luck phoning the office you suggested though, we sold it eight years ago. What would get thingas moving faster is if you could fall down the ramp when you leave and break your fucking neck you Booze riddled spunk monkey."
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