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Scammer vs. Front Desk and Wise Customer

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  • Scammer vs. Front Desk and Wise Customer

    I suppose "SC" is a misnomer in this story. The sucky person wasn't a customer and the customer wasn't sucky.

    Me: *Answers Phone*
    SC: Can I get room 208 please?

    I transfer them over.

    2 minutes later
    Me: *Answers Phone*
    SC: Can I get room 204 please?
    Me: Sure, what's the name of the guest you're looking for?
    SC: *Name that's not in my guest list*

    I look up the name and before I can discover he gave me a false name, he hung up. I never did get a call from him again.

    Guest in 208 comes down.
    208: Did you just call my room?
    Me: No, but someone asked to be connected to your room, why?
    208: They just told me your system crashed and will need my name and CC info again. I told him I'd be down to take care of it.
    Me: Very smart and I apologize I connected him to your room without verifying he knows the person in the room. The same guy tried this again but with 204, but by that time I asked who he needed to speak to.

    208 was understanding about it. I regret I let my guard down though I'm relieved someone who's wise about that sort of thing took the call instead of someone more gullible.
    To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...

  • #2
    Good thing there is a wise man. Too bad teh police couldn't get involved, since the scammer wasn't in the hotel, though I suppose they could have looked up who called. Don't know.
    Time! Time! Time is what turns kittens into cats.

    Don't teach me a lesson; all I learn is that you are an asshole.

    I wish porn had subtitles.

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    • #3
      Yikes!

      It's a good thing the customer was understanding and yet was also wary about things like that.
      Fiancee: We're going to need to do laundry. I'm out of clean pants.
      Me: Sounds like a job for Gravekeeper!
      Fiancee: What?!
      Me: Nevermind.

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      • #4
        Oh my gosh, this same exact thing is happening in my hotel too. These scammers are really making the rounds. The first time it happened to me, the scammer actually knew the guest's name and room number. And the woman ended up giving her cc information. Now what we do is we get the caller's name and put them on hold and call the guest's room and ask them if it's okay to transfer a call from so-and-so. We do this to everyone who calls, no exceptions. People are really getting annoyed by it, but once we explain why we take such precautions, they understand. Well, some of them do. Actually the ones that are calling are the ones giving us the attitude.

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        • #5
          hm, I rarely tell anybody where we are staying, we both have cell phones and people know to contact us on our cells. I keep such a whacked schedule I could be in the car and driving at 1 am, and not checked into a motel. We frequently will sleep in the car in a rest area on shorter road trips if the weather is decent. Now we have the mom van, we are changing the rear seat out for one that unfolds into a double bed just so we can rack in the van instead of bothering with a motel.
          EVE Online: 99% of the time you sit around waiting for something to happen, but that 1% of action is what hooks people like crack, you don't get interviewed by the BBC for a WoW raid.

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