I suppose "SC" is a misnomer in this story. The sucky person wasn't a customer and the customer wasn't sucky.
Me: *Answers Phone*
SC: Can I get room 208 please?
I transfer them over.
2 minutes later
Me: *Answers Phone*
SC: Can I get room 204 please?
Me: Sure, what's the name of the guest you're looking for?
SC: *Name that's not in my guest list*
I look up the name and before I can discover he gave me a false name, he hung up. I never did get a call from him again.
Guest in 208 comes down.
208: Did you just call my room?
Me: No, but someone asked to be connected to your room, why?
208: They just told me your system crashed and will need my name and CC info again. I told him I'd be down to take care of it.
Me: Very smart and I apologize I connected him to your room without verifying he knows the person in the room. The same guy tried this again but with 204, but by that time I asked who he needed to speak to.
208 was understanding about it. I regret I let my guard down though I'm relieved someone who's wise about that sort of thing took the call instead of someone more gullible.
Me: *Answers Phone*
SC: Can I get room 208 please?
I transfer them over.
2 minutes later
Me: *Answers Phone*
SC: Can I get room 204 please?
Me: Sure, what's the name of the guest you're looking for?
SC: *Name that's not in my guest list*
I look up the name and before I can discover he gave me a false name, he hung up. I never did get a call from him again.
Guest in 208 comes down.
208: Did you just call my room?
Me: No, but someone asked to be connected to your room, why?
208: They just told me your system crashed and will need my name and CC info again. I told him I'd be down to take care of it.
Me: Very smart and I apologize I connected him to your room without verifying he knows the person in the room. The same guy tried this again but with 204, but by that time I asked who he needed to speak to.
208 was understanding about it. I regret I let my guard down though I'm relieved someone who's wise about that sort of thing took the call instead of someone more gullible.
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