Customer came into store while I was checking. She had a movie to buy and a video to rent.
When she gave me the name of the person who the rental account is under, it came up and said no rentals allowed, and her name was not on the account. So, she paid for the one movie and went to call her brother. Came back into line, gave me another name, and the account came up with no rentals allowed EVER and her name was not on it. I explained that without her name on the account, I could not rent to her. She told me I didn't know what I was doing, and that she had rented at this location ALL the time without a problem.
Gave me one more name, yup, her name is not on the account. She told me that she would have the customer call me and add her, and I explained that you could only add someone in person because of fraud. Cue catbutt face. Of course, she has done this all the time, and no one EVER asked her for ID or told her she had to be on the account, why was I being so difficult!
I explained again, two accounts with no rentals allowed and the final account without her name meant that she could not rent unless she opened her own account. She has no time for this! Can't I see she's pregnant and tired and all she wants to do is rent this video? Well, yup I can see she's pregnant, but no go on the rental.
She came back in and asked for my manager. Manager told her same thing..so she opened an account for the rental.
When she gave me the name of the person who the rental account is under, it came up and said no rentals allowed, and her name was not on the account. So, she paid for the one movie and went to call her brother. Came back into line, gave me another name, and the account came up with no rentals allowed EVER and her name was not on it. I explained that without her name on the account, I could not rent to her. She told me I didn't know what I was doing, and that she had rented at this location ALL the time without a problem.
Gave me one more name, yup, her name is not on the account. She told me that she would have the customer call me and add her, and I explained that you could only add someone in person because of fraud. Cue catbutt face. Of course, she has done this all the time, and no one EVER asked her for ID or told her she had to be on the account, why was I being so difficult!
I explained again, two accounts with no rentals allowed and the final account without her name meant that she could not rent unless she opened her own account. She has no time for this! Can't I see she's pregnant and tired and all she wants to do is rent this video? Well, yup I can see she's pregnant, but no go on the rental.
She came back in and asked for my manager. Manager told her same thing..so she opened an account for the rental.
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