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So my supervisor is helping a customer at the service counter and I go up to help the next person, who's been waiting a bit too long. As I go up reception tells us there's a call for us, so supervisor asks me to take it first. I do, and it's a lady who lost her keys. I first check the log book to see if someone has turned them in. There's an entry for keys, but by description they aren't hers. I think maybe they were turned in but not logged, so I check the drawer. I let her know they haven't been turned in. She tells me she left them in a cart by the mall door. I ask how long ago and she tells me an hour. I'm thinking the cart has been moved by now, but I go and look for her anyway. I see exactly one cart anywhere near the door, and there is nothing in it, nada, zilch, zero items of any kind. I go back and pick up the phone and tell her and she keeps talking about leaving them in a cart by the door. All I can do is tell her I didn't see them anywhere. She finally gives up before I can tell her that she should check back to see if anyone turns them in in the future.
Fast forward a half hour or so. I am talking to my supervisor when a customer interrupts to tell us she called about keys. Luckily I didn't give my name on the phone. She is complaining that the person said they looked--I'm thinking she thinks this was a lie--and she came and found them "right where she left them." My boss says a halfway "sorry about that", looks at me, and starts laughing.
The first thing he says to me is, "I watched you walk away and go look for them, and the place she was pointing to [where the keys were] is way down over there [halfway to the back of the store, nowhere near the door]." He tells me if she had pushed it, he would've said to her that he watched me go look. You know, the first couple of weeks he was here, I had an issue with him, but now I love him, lol.
Fast forward a half hour or so. I am talking to my supervisor when a customer interrupts to tell us she called about keys. Luckily I didn't give my name on the phone. She is complaining that the person said they looked--I'm thinking she thinks this was a lie--and she came and found them "right where she left them." My boss says a halfway "sorry about that", looks at me, and starts laughing.
The first thing he says to me is, "I watched you walk away and go look for them, and the place she was pointing to [where the keys were] is way down over there [halfway to the back of the store, nowhere near the door]." He tells me if she had pushed it, he would've said to her that he watched me go look. You know, the first couple of weeks he was here, I had an issue with him, but now I love him, lol.
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