RETTUURRRNNN
The woman bought an XB360 New for her kids, and apparently its having issues, so she wanted to know what we could do for her, since it said on the receipt that we couldn't take it back once it was open.
I told her that we could take it back and swap it out for a new one, since hers was defective
She snarled at me and went, no, I want a straight return.
Me: "You said you bought it new?"
Her: "YES. THE GUY AT THE REGISTER SAID I COULD RETURN IT IF I HAD ANY PROBLEMS WITH IT."
Me: "And we'd get you a new one, but we can't do a straight return since you've opened and played with it."
Her: "I WANT CASH BACK. I DON'T WANT TO SELL IT TO YOU, HE TOLD ME I COULD TAKE IT BACK."
Me: "Unopened. You can either take it back to us, and the best we can do is store credit, but we can't just do a straight return when it's been opened."
Her: " DO THEY TRAIN YOU TO LIE TO CUSTOMERS?! HE SAID AT THE REGISTER THAT I COULD TAKE IT BACK IN THIRTY DAYS!"
Me: "Yes, to swap it out for a new one, or to return it if it hadn't been opened"
Her: "FINE WE'LL DO STORE CREDIT!!"
she then hung up on me
so they are real....
Anyone who's been on XBlive or hung around a gaming site long enough has heard of the whiny, seemingly ten year old children who are playing games that their parents would need to buy for em. They have a reputation for being obnoxious, crude and essentially wanting to make you slap them through the tv... Guess who walked into my store today!
That's right a group of ten to fourteen year old boys who were well... had I not been on the job, I'd have had to leave or well... :woodchipper:
some choice quotes for the night.
In regards to our Ipad/pod selection
"Wow, what a f*****g raw deal I could buy this for half as much"
Discussing games
"Only F****s would play baby-S**t games like F***King Zelda or Lego."
On a stylus. http://www.amazon.com/Skylanders-Bob...+bobble+stylus
^for those of you who don't play games, that's about the thickness and length of a pencil.
"What the F**k is this a F***ing dildo?!"
(my thoughts "If you think that's a dildo, you are going to disappoint anyone you pay to sleep with you....) I think at this point they saw me starting to walk over as most then leave, except for one, who picks up a combo pack of stylus and screen protectors. "Hey... 7.99... is that the actual price or can you go lower?"
Me: "No, our prices for such... implements... are set by corporate."
upon which he left, and I took a break to go rip small pieces of paper into smaller pieces
The woman bought an XB360 New for her kids, and apparently its having issues, so she wanted to know what we could do for her, since it said on the receipt that we couldn't take it back once it was open.
I told her that we could take it back and swap it out for a new one, since hers was defective
She snarled at me and went, no, I want a straight return.
Me: "You said you bought it new?"
Her: "YES. THE GUY AT THE REGISTER SAID I COULD RETURN IT IF I HAD ANY PROBLEMS WITH IT."
Me: "And we'd get you a new one, but we can't do a straight return since you've opened and played with it."
Her: "I WANT CASH BACK. I DON'T WANT TO SELL IT TO YOU, HE TOLD ME I COULD TAKE IT BACK."
Me: "Unopened. You can either take it back to us, and the best we can do is store credit, but we can't just do a straight return when it's been opened."
Her: " DO THEY TRAIN YOU TO LIE TO CUSTOMERS?! HE SAID AT THE REGISTER THAT I COULD TAKE IT BACK IN THIRTY DAYS!"
Me: "Yes, to swap it out for a new one, or to return it if it hadn't been opened"
Her: "FINE WE'LL DO STORE CREDIT!!"
she then hung up on me
so they are real....
Anyone who's been on XBlive or hung around a gaming site long enough has heard of the whiny, seemingly ten year old children who are playing games that their parents would need to buy for em. They have a reputation for being obnoxious, crude and essentially wanting to make you slap them through the tv... Guess who walked into my store today!
That's right a group of ten to fourteen year old boys who were well... had I not been on the job, I'd have had to leave or well... :woodchipper:
some choice quotes for the night.
In regards to our Ipad/pod selection
"Wow, what a f*****g raw deal I could buy this for half as much"
Discussing games
"Only F****s would play baby-S**t games like F***King Zelda or Lego."
On a stylus. http://www.amazon.com/Skylanders-Bob...+bobble+stylus
^for those of you who don't play games, that's about the thickness and length of a pencil.
"What the F**k is this a F***ing dildo?!"
(my thoughts "If you think that's a dildo, you are going to disappoint anyone you pay to sleep with you....) I think at this point they saw me starting to walk over as most then leave, except for one, who picks up a combo pack of stylus and screen protectors. "Hey... 7.99... is that the actual price or can you go lower?"
Me: "No, our prices for such... implements... are set by corporate."
upon which he left, and I took a break to go rip small pieces of paper into smaller pieces
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