I know I was going to stay away from the boards for awhile but I have a little problem with tech stuff and I was hoping one of you could help me.
I have Charter cable...in my area it's the best priced and somewhat the best service. There is one tech I refuse to have on my property but thats something different involving him having knowledge that he shouldn't have.
As some of you know I went to Australia when I returned I was greeted by Mom who claimed that the tech (whom I have problems with) confiscated my equipment and called the cops on me for being a thief. (Since I supposedly left the country with a very LARGE unpaid bill.)
Going down to the local store I was told that my account was 90 days past due, shut off 35 days prior, and that I needed to pay for the equipment I hadn't handed over yet. Which was all news to me since I had a balance of 95 on my bill (yes I was bad) from the previous month and had been using my service up to the day I left. Mom not knowing what to do handed over all the equipment.
So I paid what I owed, paid a reconnect fee (which was MORE then what I owed by three times) and was told a tech would be out to my house between 8am and 10am the next day. He showed up at 3:45 called my Mom a not so nice name and then tried to enter my home without me opening the door to him. I told him to hand over the boxes and I would put them back to where they belonged. He thrust the cable box at me, thrust a modem at me, turned around and went back to his truck getting out some tools.
Watching him for a second I went in and put the cable box where it had been and hooked up the modem. When I realized the modem he gave me was not a wireless one I went back out to find his truck and him gone. The time is now 3:51 and I am flabbergasted that he just up and left like that.
But everything is working somewhat and I call the company to make a complaint that I wasn't given the right Internet setup. I'm told a different tech will be out TODAY from 1pm to 5pm...it's 5:15 and I have put them to a NCNS.
And after all that here is my biggest concern...my cable box acts like I'm disconnected and routinely flips on and off by itself. The little modem they gave me will sometimes give me Internet abilities and then randomly freezes before starting again. So was I too much of a SC to these people and are they doing it on purpose or do I have fubared equipment? I have talked to people on the phone and online who say that everything SHOULD be working okay since it appears to be working okay on their screens but I'm not seeing that okay here. That and the cable box is starting to freak me out. Like just now it popped off and then popped back on and went through a (I kid you not) count down before giving me the time and then popping back off again.
I know I've made some mistakes with some of you here but please this is freaking me out, help?
I have Charter cable...in my area it's the best priced and somewhat the best service. There is one tech I refuse to have on my property but thats something different involving him having knowledge that he shouldn't have.
As some of you know I went to Australia when I returned I was greeted by Mom who claimed that the tech (whom I have problems with) confiscated my equipment and called the cops on me for being a thief. (Since I supposedly left the country with a very LARGE unpaid bill.)
Going down to the local store I was told that my account was 90 days past due, shut off 35 days prior, and that I needed to pay for the equipment I hadn't handed over yet. Which was all news to me since I had a balance of 95 on my bill (yes I was bad) from the previous month and had been using my service up to the day I left. Mom not knowing what to do handed over all the equipment.
So I paid what I owed, paid a reconnect fee (which was MORE then what I owed by three times) and was told a tech would be out to my house between 8am and 10am the next day. He showed up at 3:45 called my Mom a not so nice name and then tried to enter my home without me opening the door to him. I told him to hand over the boxes and I would put them back to where they belonged. He thrust the cable box at me, thrust a modem at me, turned around and went back to his truck getting out some tools.
Watching him for a second I went in and put the cable box where it had been and hooked up the modem. When I realized the modem he gave me was not a wireless one I went back out to find his truck and him gone. The time is now 3:51 and I am flabbergasted that he just up and left like that.
But everything is working somewhat and I call the company to make a complaint that I wasn't given the right Internet setup. I'm told a different tech will be out TODAY from 1pm to 5pm...it's 5:15 and I have put them to a NCNS.
And after all that here is my biggest concern...my cable box acts like I'm disconnected and routinely flips on and off by itself. The little modem they gave me will sometimes give me Internet abilities and then randomly freezes before starting again. So was I too much of a SC to these people and are they doing it on purpose or do I have fubared equipment? I have talked to people on the phone and online who say that everything SHOULD be working okay since it appears to be working okay on their screens but I'm not seeing that okay here. That and the cable box is starting to freak me out. Like just now it popped off and then popped back on and went through a (I kid you not) count down before giving me the time and then popping back off again.
I know I've made some mistakes with some of you here but please this is freaking me out, help?
Comment