Had one last night. My store had a promo, 25% off your entire purchase. Supposed to end Sunday, but was extended through Wed. Customer came in last night, Thursday, and asked about it. I told her sorry, that ended yesterday. She then says "but I'm sure I got something today in my email" Um, ok, but I doubt that since it ended yesterday.
So she pulls it up on her phone, and its for the sale that began yesterday. That should have been the end of it, right? Nope, she then pulls up the email she got Wed, saying hey, last day for the previous promo. And then kept pointing out that even though it said something like "here today, gone tomorrow" meaning it was over Wed, she hadn't received the email until sometime Wed afternoon. So she should somehow be entitled to the promo that was over, because she didn't get it in time. Whatever.
Manager was covering from another store, that happened to have the item she wanted, so he told her, come in tomrorow, and I'll give you the discount. just to get rid of her since he figured since she was so annoyingly persistent, she'd be a PITA. While i hate rewarding SCs, sometimes its just easier. Karma will get her though. she wanted some item from the catalog, and i know she will expect the discount on that too. Which we have no control over, so she won't get it. But sadly, i happen to know the item she wants is sold out. HA
So she pulls it up on her phone, and its for the sale that began yesterday. That should have been the end of it, right? Nope, she then pulls up the email she got Wed, saying hey, last day for the previous promo. And then kept pointing out that even though it said something like "here today, gone tomorrow" meaning it was over Wed, she hadn't received the email until sometime Wed afternoon. So she should somehow be entitled to the promo that was over, because she didn't get it in time. Whatever.
Manager was covering from another store, that happened to have the item she wanted, so he told her, come in tomrorow, and I'll give you the discount. just to get rid of her since he figured since she was so annoyingly persistent, she'd be a PITA. While i hate rewarding SCs, sometimes its just easier. Karma will get her though. she wanted some item from the catalog, and i know she will expect the discount on that too. Which we have no control over, so she won't get it. But sadly, i happen to know the item she wants is sold out. HA
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