No, that's not something I can do

[Imogene]

Had a customer today, brought a package of Prismacolor colored pencils, in a tin (for those not in the know about art, these are really, really expensive colored pencils, so much so they have to be locked up), she wanted to buy them. So far, so good. I get FES to grab them out of the cage. FES brings them back to me, I scan them, customer hands me a coupon for 50% off, good today and yesterday. I attempt to scan it, only to get told by the computer, "Uh, NO!" So, I take a closer look.
RJ: "Oh, these're already on sale for $45.00"
C: "Can you override them to regular price and then use the coupon?"
RJ: *blink, blink, I think my brain just broke* "No, I don't think we can... H (the FES) can we override the price to regular, and use the coupon?"
H: *laughs* "No."
I hand customer back her coupon, and say, "Sorry." I total her up and realise she's edging away from me. "So, $46.xx?"
C: "Oh, no, I don't want them, then."
Yeah, great. Bitch. *hit void, hide tin until H can return them, smack head on desk, move on to next of thousand customers*

[LemonZest]

C: "Can you override them to regular price and then use the coupon?"
RJ: *blink, blink, I think my brain just broke* "No, I don't think we can... H (the FES) can we override the price to regular, and use the coupon?"

Both of the craft stores here in town (one a national chain, one a local store with a few locations) are happy to do exactly this, letting customers have whichever is the lower price.

Yeah, great. Bitch. *hit void, hide tin until H can return them, smack head on desk, move on to next of thousand customers*

I see no reason at all to refer to this customer as a 'bitch'. You don't indicate she threw a fit or anything, she simply asked a (IMO, reasonable) question and took no for an answer. How does this make her a bitch?

LZ

[Imogene]

How does this make her a bitch?

In part, because she seemed angry (at the time) that I couldn't do what she wanted, and decided it wasn't worth it otherwise. The pencils were on sale already. Not full price! She would be getting a deal with or without the coupon, but, no, she had to have the coupon, a feat impossible on our computer, since it's on sale.
On top of that, the fact that she needed something out of the cage, which only a keyholder can do, and then decided against buying it. So, she, in essence, was only there to hold up the line of a thousand people.

Also, I should point out, the coupon clearly states 50% off any one regular priced item.

Looking back on it, I can see why it wouldn't seem annoying, but she was one of my first transactions for a 3 hour shift, so it wasn't exactly the best way to start the day, either.

[xlr82xs]

Somewhat reminds me of the group of customers I got one day that had some random promotional thing (nfi where they got it from, I don't remember making it , but whatever) that let them play for $3.50/hour (instead of our regular price of $4/hour) and they demanded that I let them use it.

Not normally an issue, but since it was wednesday ($2/hour to bring in some custom during the middle of the week) I told them that it would be pointless to use their $3.5/hour discount card since it would work out to be $1.5/hour more expensive for them.

Anyway, after listening to them rant about it for 15 minutes meh whatever, pay extra..


now that i think about it, not too much similar since your customer would have saved $1

but meh, $1 on a $90-$100 item isn't worth complaining and/or thinking about

[Nephy]

I told them that it would be pointless to use their $3.5/hour discount card since it would work out to be $1.5/hour more expensive for them.

I had a customer the other day demand that she get an alternate for the out of stock ad item. I kept telling her (in a nice way) that she was an idiot, but she wouldn't listen to me.

So finally, I gave in, and price modified her $1 alternate item to the $1.99 sale price of the out of stock item.

I wonder if she ever realized her mistake. I hope not, because she will probably come in and throw a snit fit about me over charging her.

[bigjimaz]

Years ago I worked at an 'adult toy/video/clothing/equipment store.' 99% of the SC stories from there I won't mention here, well....because most are more gross than sucky. This one isn't sucky either. The customer was actually pretty darn nice for a porn-junky. Oh, except for the little white lie he told that came back to nibble on his gluteus maximus.

We had a promotion where regular customers who rented 25 videos got a coupon for 50% off the purchase of any video not on sale. So this guy comes in and rents his 25th and I give him the coupon. He's all happy and goes off to look over the selection. (5,000+ videos) He returns about 20 minutes later with the box for one of the videos that were on sale and presented it along with the coupon. I reminded him that the coupon was for videos that weren't on sale. He made the same request that Juwl got.

I told the guy that I didn't know if I could do that, but at his request I called the boss, <white lie>who the customer said he knew</white lie>, and asked. Boss said that he didn't know him but asked what video he wanted to get. I told him, the boss thought for a second and said it was ok and told me how to look up the regular price on the computer. (One of those new-fangled DOS models) I repriced the video, took off the coupon and gave the guy the total. He happily paid and went on his merry way. He paid $13.

The sale price on the video? $10.

Be careful what you ask for.

[Imogene]

I told him, the boss thought for a second and said it was ok and told me how to look up the regular price on the computer.

See? Our computers are too primitive for DOS... we have two lines of information on a tiny little screen.
I'm not sure, but maybe the little price guns we have, which are light years ahead of our registers, show the original price as well. I've never used one though, so, I don't know.

[Alpha Strike]

See? Our computers are too primitive for DOS... we have two lines of information on a tiny little screen.
I'm not sure, but maybe the little price guns we have, which are light years ahead of our registers, show the original price as well. I've never used one though, so, I don't know.

Old, crappy out-dated computers are one of my biggest beefs with my current job. I don't have any way to log notes or information from a phone call - pretty damn stupid since our department is all about PHONE customer service - making it difficult to help customers who need it or catch the liars in the act.

[simplyanother]

C: "Can you override them to regular price and then use the coupon?"
RJ: *blink, blink, I think my brain just broke* "No, I don't think we can... H (the FES) can we override the price to regular, and use the coupon?"

She didn't say "WHY NOT?"
No fair! Lucky.

I'm so happy I wasn't on the register yesterday or the day before (and that I don't work Saturday).
The 50% off coupon + customers = well, you know what it equals.

I would LOVE if our registers indicated the original price of an item. I often get people who bring up stuff from the the way back of the store...and they always go "is it ringing up whatever percent off?"...and I answer "it's ringing up 'promo--$X.XX', which means it's onsale, but I don't know how much".

Our guns are way better than the registers. I love being able to check the price AND see if it's on sale...and how much (actually the best part about those damned guns is the planogram lookup.). They're awesome. Sucks that they are way more advanced than the actual cash registers.

Last year we had a lot of issues with the ad this time of year, because there was a new ad every week. Sometimes the same stuff stayed on sale, so they didn't bother to change the sign. Of course, THAT was when the customers were able to read the dates. So we'd get them bitching "but THAT sign says from December 5-9, I wanna use my COUPON!!!" Most of the time, the explanation that they were still on sale sufficed, but the persistent got their override.

What gets me about the coupon...from any of the craft stores....is that it does say REGULAR PRICED ITEM..in LARGE letters. There are a bunch of other exclusions on the bottom of the thing, but the biggie is up there, by the % off.

Gah.

[bainsidhe]

Here's a fun one for you. I used to work for Media Play, which is similar to FYE in that it sold DVDs, CDs and whatnot. We would often have coupons where you buy two of one brand DVD like MGM Grand and get the third free.

Note to all SCs: The coupon says "a free DVD of equal or lesser value".

Yet every single fricking time we ran this type of sale, at least a handful of customers would come in on Saturday, place two $14.00 DVDs with a $27.00 DVD onto the counter, and ask for me to ring the $27.00 DVD free.

Okay, so maybe I could have given brownie points for asking. I mean, you don't know unless you ask, right? But really, how idiotic to you have to be to think we would give you a free new release that costs on par with the other two combined.

That job was my first introduction to retail and customer entitlement issues. And wow. I mean wow. Scarred for life. Thank goodness most of my experiences weren't as lovely as I see here on the forum.

[Broomjockey]

Note to all SCs: The coupon says "a free DVD of equal or lesser value".

Yet every single fricking time we ran this type of sale, at least a handful of customers would come in on Saturday, place two $14.00 DVDs with a $27.00 DVD onto the counter, and ask for me to ring the $27.00 DVD free.

Oh, I know this one! It is of equal or lesser value to the others combined! It didn't actually say that it had to be of equal or lesser value of any one item in the purchase!