Today's award goes to the woman who couldn't tell the difference between the garbage can and the bookdrop return slots, and threw out twelve children's books. And to top things off, she apparently felt that she should not be charged for her mistake, because it was our "fault" that we didn't make things more clear for customers.
(the last I heard, our branch manager had gotten her to agree to replace some of those books......not sure about the rest)
(the last I heard, our branch manager had gotten her to agree to replace some of those books......not sure about the rest)
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