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No, you're not getting a discount just because.

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  • #16
    Quoth IvorTangrean View Post

    I even had a guy come up to me once and say "I used to work for {store} and know that you can give me 10% off. Do it for me." Now I do have and can use that power AT MY DISCRETION not because some guy who knows our policy demands it.
    This describes one of my most painful customers. She argues asks questions without listening to the answer, demands refunds when she knows well that she's not entitled to them (consumer law here is exchange only, no refunds required for change of mind) and ALWAYS asks for a discount. The kicker? She worked at another shop for all of 2 months three years ago.

    Last time she was in I told her that there was a reason she used to work for us... It went over her head.

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