Happy Friday CS.com
Couple of stories from my week at Lowercase Two.
Thems the rules, Lady
If you come into the branch to put cash in someone else's account, that is fine. Even if you don't know their account number, given enough information about the other person, I can usually find it. I will give you a receipt for your transaction, but I must black out the account number. It is a privacy issue. I cannot give you any information about the account that you didn't walk into the bank knowing. That includes balances, transactions, and yes, account numbers.
I waited on a lady doing this type of transaction. She didn't know her daughter's account number, but I found it easily enough. I blacked out the number on the receipt and gave it to her. She gave me a funny look and said "you blacked out the number so I won't have it for next time."
I start to give my spiel about privacy and regulations, yada yada. She interrupts and says "They don't do that at other branches. They don't have a problem giving me the account number so I will have it for next time."
My answer was something like "I'm sorry, but they should be following procedures." But what I wanted to say was "If they gave you the number to 'have for next time', why didn't you have it THIS time?"
Failed Joke
I get to work on Monday and taped to each of our teller windows was a sign facing our customers that read something like:
Hello, my name is Rhania506
Did I:
*Greet you as you came in
*Call you by name
*Ask you if I can be of further assistance
*Thank you for your business
If not, we owe you a free gift.
Well first off, this is a siren call for sucktastic customers who are now rooting for us to fail so they can get the Free Gift (a pen or plastic cup).
After about a day and a half of this insanity, I got a bit smartassy and put a post-it over my name. The post it changed the first line of the sign to say "Hello My name is Inigo Montoya. You killed my father. Prepare to die."
Let me explain... No there is too much, Let me sum up. I'm the commercial teller. I, for the most part, have the same customers every single day. They know me, I know them. They all thought it was hilarious.
My manager didn't find it nearly as funny as I did and made me take it down.
Hope y'all had a good week.
~Rhania
Couple of stories from my week at Lowercase Two.
Thems the rules, Lady
If you come into the branch to put cash in someone else's account, that is fine. Even if you don't know their account number, given enough information about the other person, I can usually find it. I will give you a receipt for your transaction, but I must black out the account number. It is a privacy issue. I cannot give you any information about the account that you didn't walk into the bank knowing. That includes balances, transactions, and yes, account numbers.
I waited on a lady doing this type of transaction. She didn't know her daughter's account number, but I found it easily enough. I blacked out the number on the receipt and gave it to her. She gave me a funny look and said "you blacked out the number so I won't have it for next time."
I start to give my spiel about privacy and regulations, yada yada. She interrupts and says "They don't do that at other branches. They don't have a problem giving me the account number so I will have it for next time."
My answer was something like "I'm sorry, but they should be following procedures." But what I wanted to say was "If they gave you the number to 'have for next time', why didn't you have it THIS time?"
Failed Joke
I get to work on Monday and taped to each of our teller windows was a sign facing our customers that read something like:
Hello, my name is Rhania506
Did I:
*Greet you as you came in
*Call you by name
*Ask you if I can be of further assistance
*Thank you for your business
If not, we owe you a free gift.
Well first off, this is a siren call for sucktastic customers who are now rooting for us to fail so they can get the Free Gift (a pen or plastic cup).
After about a day and a half of this insanity, I got a bit smartassy and put a post-it over my name. The post it changed the first line of the sign to say "Hello My name is Inigo Montoya. You killed my father. Prepare to die."
Let me explain... No there is too much, Let me sum up. I'm the commercial teller. I, for the most part, have the same customers every single day. They know me, I know them. They all thought it was hilarious.
My manager didn't find it nearly as funny as I did and made me take it down.
Hope y'all had a good week.
~Rhania
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