K. I understand that most customers are techno illiterate. When I call in to the cell phone company using internal lingo from having worked for a cell phone co for a while, and explain what's going on in tech support terms, it's usually quite clear that I do, in fact, know what I'm doing. When you ask me to power cycle my phone, and I explain that I've already done this, and reiterate that data services have never worked on this phone since I started using it 3 hours before, and OAP failed, forcing manual programming, don't you DARE yell at me.
Tech: Could I have you power cycle your phone.
Me: Already done. I did that before I called in.
Tech: Could you remove the battery from your phone.
Me: Yeah, already hardshocked too. Remember, data services have never worked on this handset. OAP failed, so the settings likely didn't get set.
Tech: JUST DO IT AND HUMOR ME!!!
Me: O_o ...ok.
Of course, the power cycle didn't fix it. After a bit more argument, she gave me the manual EVDO settings, like I asked at the beginning of the call.
...so you know what? After the epic with Qwest, and now Sprint, I'm ready to either have the wife call from now on, or just shut my brain off before I call in from now on. I'm not pre troubleshooting when I call in any more. I'm not getting yelled at, threatened, and grumbled at just because I know what the fuck I'm doing. Fuck you. You want a brainless customer? You got it.
I'm going to be 'that customer' that writes "click" on their monitor in sharpie when told to right click something.
I'm going to be 'that customer' that uses their dvd drive as a cup holder.
I'm going to be 'that customer' that calls in screaming about a defective computer when the power's out.
I'm going to be 'that customer' that uses win95 and insists it's just fine, and your service will work with it, and I will be your worst nightmare.
</rant>
Tech: Could I have you power cycle your phone.
Me: Already done. I did that before I called in.
Tech: Could you remove the battery from your phone.
Me: Yeah, already hardshocked too. Remember, data services have never worked on this handset. OAP failed, so the settings likely didn't get set.
Tech: JUST DO IT AND HUMOR ME!!!
Me: O_o ...ok.
Of course, the power cycle didn't fix it. After a bit more argument, she gave me the manual EVDO settings, like I asked at the beginning of the call.
...so you know what? After the epic with Qwest, and now Sprint, I'm ready to either have the wife call from now on, or just shut my brain off before I call in from now on. I'm not pre troubleshooting when I call in any more. I'm not getting yelled at, threatened, and grumbled at just because I know what the fuck I'm doing. Fuck you. You want a brainless customer? You got it.
I'm going to be 'that customer' that writes "click" on their monitor in sharpie when told to right click something.
I'm going to be 'that customer' that uses their dvd drive as a cup holder.
I'm going to be 'that customer' that calls in screaming about a defective computer when the power's out.
I'm going to be 'that customer' that uses win95 and insists it's just fine, and your service will work with it, and I will be your worst nightmare.
</rant>
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