The incident happened to one of my co-workers yesterday.
After a cash pickup was done, a customer came to her line with a $100.00 bill.
The cash pickup was done around 2:15 p.m.
Since she worked 7 a.m. to 3 p.m., she had very few twenties in her till. At that point she only had (1) $20.00 bill. The rest were in fives and ones. I heard him say "I do not want any five dollar bills." So she calls for a supervisor over the intercom and is told to go to guest care to break the $100.00 bill.
When she returns, she gives him the change, and he tells her "I am not a highly satisfied customer."
When I asked her what his issue was, she told me that she let him know that a cash pick up was done and so she could not give him big bills, which is what he wanted.
After a cash pickup was done, a customer came to her line with a $100.00 bill.
The cash pickup was done around 2:15 p.m.
Since she worked 7 a.m. to 3 p.m., she had very few twenties in her till. At that point she only had (1) $20.00 bill. The rest were in fives and ones. I heard him say "I do not want any five dollar bills." So she calls for a supervisor over the intercom and is told to go to guest care to break the $100.00 bill.
When she returns, she gives him the change, and he tells her "I am not a highly satisfied customer."
When I asked her what his issue was, she told me that she let him know that a cash pick up was done and so she could not give him big bills, which is what he wanted.
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