Package Confusion

[catcul]

I called brown to schedule a pickup. After going through the phone tree, I am able to schedule a pickup through an agent. She wasn't very good at her job.

She asked me how to spell my name. I have a very common first name and a very common (though commonly misspelled) last name.

She asked me for the address of my office. I thought that it was odd that she did not ask how to spell the name of the road. It's not a common street name.

She also tried to put Winston-Salem in South Carolina. There is no Winston-Salem in South Carolina; it's in North Carolina.

The local brown dispatch called and asked where we are. It turns out that the agent spelled our street name after a famous soccer star. That wasn't even close to the street name. After clearing up that confusion, the brown driver got to his goal.

I should mention that she may have been a trainee. I hope so. I also hope she gets better at her job.

[wolfie]

Just hope she doesn't route a package meant for Duluth GA to Duluth MN, or one for Ontario CA to Canada. First was one I read about in the trade press (company had facilities in both cities, truckload of freight went to the wrong one), second was one shipment on an LTL linehaul I took from Massachussets to Montreal - dispatcher had a shunter put the trailer back in a dock RIGHT NOW.

[mathnerd]

I've had a couple things in my life shipped to Miami, OH instead of Miami, FL. I actually feel bad for the residents of Miami, OH, as when most people hear "Miami", they think Florida, so the opposite mistake probably happens far more frequently.

[bainsidhe]

I hope they don't bill you to "reroute" the package. Hopefully you had already paid up front, because Brown normally charges a fee if they have to call/reschedule/verify address on a shipment.

[taxguykarl]

I have an aunt and uncle in Austin, CO. I have to check repeatedly to make sure their packages don't go to Texas's capital.

[catcul]

I have an aunt and uncle in Austin, CO. I have to check repeatedly to make sure their packages don't go to Texas's capital.

Oh, ! I better check on my trip to Austin, TX.

Good, I booked the flight going to Texas.

[mathnerd]

I hope they don't bill you to "reroute" the package. Hopefully you had already paid up front, because Brown normally charges a fee if they have to call/reschedule/verify address on a shipment.

When it's happened it's been clearly their error, so if they'd tried to charge me there would have been trouble.

[taxguykarl]

Good, I booked the flight going to Texas.

Austin, CO is a small town and doesn't have an airport....no need to worry there.

[catcul]

I'm flying to Dallas, TX, not Dallas, GA, or Dallas, NC.

[Jetfire]

There's the story of the Italian tourists that went to the wrong Sydney. Which links to an Argentinian woman who made a similar geographic mistake..

Even the English have made the mistake.

It's an easy mistake to make after all. They are literally on opposite sides of the globe and one is 1% the size of the other.