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Answered the phone the other day and a lady had a question about a return she did a
little while back. She was trying to ask if we did not give her enough money back, but I
was trying to explain to her that I could not help her unless she gave me the transaction number from the receipt. She kept insisting that I help her, but I kept telling her to get the receipt because I could not see what she was talking about. Finally she gets the receipt and I can print a copy out. (It took a few minutes to find her receipt because she returned the things about two weeks ago.) It turns out that she was wondering why we did not refund her $5.00 on an item she did not even return. Of course I had to repeat myself a few times until she finally got that she did not return the item.
little while back. She was trying to ask if we did not give her enough money back, but I
was trying to explain to her that I could not help her unless she gave me the transaction number from the receipt. She kept insisting that I help her, but I kept telling her to get the receipt because I could not see what she was talking about. Finally she gets the receipt and I can print a copy out. (It took a few minutes to find her receipt because she returned the things about two weeks ago.) It turns out that she was wondering why we did not refund her $5.00 on an item she did not even return. Of course I had to repeat myself a few times until she finally got that she did not return the item.
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