Do you ever have a customer say something to you that you know they mean in a completely innocent way, but if their expression or tone of voice was different, could be taken in a completely inappropriate way?
I get this a lot with the older folks around here, but today it was a middle-aged man. He called about coming in to the bank to pick up some forms for his elderly parents to sign, and he said "I'll come check you out this afternoon." Now, if he hadn't been using the same even tone he'd been using the rest of the conversation, I would have thought he was making a pass at me. But he was a perfect gentleman when he arrived.
I get this a lot with the older folks around here, but today it was a middle-aged man. He called about coming in to the bank to pick up some forms for his elderly parents to sign, and he said "I'll come check you out this afternoon." Now, if he hadn't been using the same even tone he'd been using the rest of the conversation, I would have thought he was making a pass at me. But he was a perfect gentleman when he arrived.
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