This one's actually partial annoyance at customers and partial annoyance at the people answering the phones at the customer service desk.
Guys, please for the love of god stop sending calls regarding items down to any ol' department willy-nilly. Allow me to specifically mention that Trade is not the miscellaneous items department. If you don't know where the item a customer wants is, we may not actually be the department you're looking for! Shocking but true. In the last week I suspect I've taken more calls for Plumbing than Plumbing has.
Now, on to the customers.
Guys....first off, when I answer the phone with "*company* *location* Trade Desk, this is Latekin!" the chances are, you made it to the trade desk! I'm gonna be more than slightly irritated to hear you querulously ask "is this the Trade department?"
Now, before we go any further, try calling from a phone line that isn't awful. Some of you sound like you're calling from the bottom of the Mariana Trench. I can't help you if I can't hear you over Cthulu's flatulent emissions.
Moving on, I totally get sometimes needing to check and see if we have an item in stock, but you need to actually be able to tell me what that item is. "The thing that goes into the other thing that is steel and makes a right angle, you know the thing." is not even remotely helpful. Yes, that is an example some genius actually expected me to find. Less obnoxious examples include asking me for a ladder, but not knowing the brand, the height it reaches, the material it is made of, or even what colour it is. Your assurances that "it's $89.00!" does not actually help, since A: customers are very unlikely to actually have the correct price (wishful thinking is a powerful force), and B: I couldn't search by price, even if I wanted to. Do not make me search through 300+ SKU codes to find your dang ladder.
Additionally, no, I cannot go check the shelf. I am glued to the desk during my shift, I am not allowed to leave, unless someone else is willing to cover for me. And with the frequency of phone shopping calls I receive, I'd never actually be at the desk. I can try to put you through to a staff member on floor, but they may be already helping some other hapless phone shopper. Tough luck in such circumstances. Either way, we're gonna have to put you on hold to find out. Don't bitch to me that this is inconvenient, being stuck on the phone when I have more important shit to do is somewhat inconvenient to me, but I'm not getting all pissy at you.
Finally, if it's not urgent, just come into the dang store. There's one in every goddamn suburb just about, I'm sure you can find a way to get your ass off the couch and into the actual location you need to be at to get your shit together.
Basically, if you're phone shopping when you could otherwise avoid doing so, I am not going to be too pleased to hear you on the other end of my phone line.
Guys, please for the love of god stop sending calls regarding items down to any ol' department willy-nilly. Allow me to specifically mention that Trade is not the miscellaneous items department. If you don't know where the item a customer wants is, we may not actually be the department you're looking for! Shocking but true. In the last week I suspect I've taken more calls for Plumbing than Plumbing has.
Now, on to the customers.
Guys....first off, when I answer the phone with "*company* *location* Trade Desk, this is Latekin!" the chances are, you made it to the trade desk! I'm gonna be more than slightly irritated to hear you querulously ask "is this the Trade department?"
Now, before we go any further, try calling from a phone line that isn't awful. Some of you sound like you're calling from the bottom of the Mariana Trench. I can't help you if I can't hear you over Cthulu's flatulent emissions.
Moving on, I totally get sometimes needing to check and see if we have an item in stock, but you need to actually be able to tell me what that item is. "The thing that goes into the other thing that is steel and makes a right angle, you know the thing." is not even remotely helpful. Yes, that is an example some genius actually expected me to find. Less obnoxious examples include asking me for a ladder, but not knowing the brand, the height it reaches, the material it is made of, or even what colour it is. Your assurances that "it's $89.00!" does not actually help, since A: customers are very unlikely to actually have the correct price (wishful thinking is a powerful force), and B: I couldn't search by price, even if I wanted to. Do not make me search through 300+ SKU codes to find your dang ladder.
Additionally, no, I cannot go check the shelf. I am glued to the desk during my shift, I am not allowed to leave, unless someone else is willing to cover for me. And with the frequency of phone shopping calls I receive, I'd never actually be at the desk. I can try to put you through to a staff member on floor, but they may be already helping some other hapless phone shopper. Tough luck in such circumstances. Either way, we're gonna have to put you on hold to find out. Don't bitch to me that this is inconvenient, being stuck on the phone when I have more important shit to do is somewhat inconvenient to me, but I'm not getting all pissy at you.
Finally, if it's not urgent, just come into the dang store. There's one in every goddamn suburb just about, I'm sure you can find a way to get your ass off the couch and into the actual location you need to be at to get your shit together.
Basically, if you're phone shopping when you could otherwise avoid doing so, I am not going to be too pleased to hear you on the other end of my phone line.
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