we reopened tubing after all the flooding. yay. had a woman go down the river today... i was in the office when she got back from the river... but i didn't directly talk to her, i just overheard the (loud) conversation. basically what happened was she went down the river, stopped and hung out near the end, but not AT the end... apparently where she could see the pickup point, but where she couldn't easily be seen unless someone walked all the way down to the water. driver knows the river is taking approximately 50 minutes currently... so swings by the pick up point at around the right time... doesn't see the group in question waiting for pickup, so he picks up the people who ARE waiting where they're supposed to... comes back a bit later to check the pickup point, same story. meanwhile, this woman is floating on the river still, getting mad and calling the office. we are ZOMGWTFBBQCRAZYBUSY and unable to pick up the phones, so we never get her series of increasingly irate messages (we got her once, at around 1/2 hour "waiting". we sent the driver down...but of course he didn't see her "waiting" *shrug* he probably picked up someone else who was actually waiting in the right place)
finally either the woman decides to exit the water OR the driver starts actually SEARCHING for them (not sure, i missed that detail of the convo) because he knows he has people on the water, and they've been gone too long now...driver finds them and picks them all up. gives them water to drink (it was frign HOT today). so then comes the part i overhear: the woman ranting and raving about how she waited for an hour and a half in the horrible heat and sun and blah blah blah and she was considering calling a cab to get back, and she wanted her money back because it was such a horrible experience. we call the (awesome) boss. he finds out from the driver before going to the office to talk to her that yes he did indeed go to the pick up at LEAST 2-3 times during the period of time she was "waiting". he asked her about it, when she explained how she was "waiting". he basically told her "how are we supposed to know you're waiting if we can't see you." (paraphrased) and she was like "what? i'm not allowed to stop on the river?"
the real answer to that question is "yes, you can stop along the river, but please let us know ahead of time you're planning on doing so, so we know when to expect you and when to start searching for you. it's annoying, inconvenient, and embarrassing to break out a search party because you had a pack of tubers decide to stop and have a picnic (it's happened...) unfortunately she was being such a loud snotty brat the boss was just like "no". she said "this is bulls***" and stormed out... without her refund.
and she wasn't even a guest. no bad reviews for us. yay.
finally either the woman decides to exit the water OR the driver starts actually SEARCHING for them (not sure, i missed that detail of the convo) because he knows he has people on the water, and they've been gone too long now...driver finds them and picks them all up. gives them water to drink (it was frign HOT today). so then comes the part i overhear: the woman ranting and raving about how she waited for an hour and a half in the horrible heat and sun and blah blah blah and she was considering calling a cab to get back, and she wanted her money back because it was such a horrible experience. we call the (awesome) boss. he finds out from the driver before going to the office to talk to her that yes he did indeed go to the pick up at LEAST 2-3 times during the period of time she was "waiting". he asked her about it, when she explained how she was "waiting". he basically told her "how are we supposed to know you're waiting if we can't see you." (paraphrased) and she was like "what? i'm not allowed to stop on the river?"
the real answer to that question is "yes, you can stop along the river, but please let us know ahead of time you're planning on doing so, so we know when to expect you and when to start searching for you. it's annoying, inconvenient, and embarrassing to break out a search party because you had a pack of tubers decide to stop and have a picnic (it's happened...) unfortunately she was being such a loud snotty brat the boss was just like "no". she said "this is bulls***" and stormed out... without her refund.
and she wasn't even a guest. no bad reviews for us. yay.
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