Visitor parking problems...
Some are big. Some are small. Some drive me nuts.
There is a new pay machine. Yea! *sort of*
The way the new system *which has been in place since February* works is that you pull a ticket from the ticket machine, & you pay at the pay station inside Visitor parking on the first level.
Several times I have had to go up to the exit gate to assist a customer with their ticket. There is a certain way to insert the ticket into the machine at the exit gate in order to make the gate arm raise. But...many times the machine rejects the ticket even though the customer paid for their parking.
Then there was the female customer who said she paid for her parking *but $5.00 was not printed on the ticket*. I was told by the parking office that whenever a customer's ticket does not have $5.00 printed on it, that they have to press the lost ticket button on the pay station. Then the customer has to pay again. There was one female customer several weeks ago who said she paid for her parking, but when I looked at the ticket that she pulled from the ticket machine, $5.00 was not printed on it. So I told her what the parking office told me. She did not want to hear what I told her. She ended up pressing the call box inside visitor parking & speaking to the parking office.
There have been times when the pay station was not working as well as the machine at the exit gate.
Then there are the validations....
Guests who have a reserved spot *that is on the Outlook calendar* get a validation from the dept. that reserved the spot for them. However, according to Andrea *not her real name*, The Parking office manager, any guest here for a meeting, an interview, to speak to a class, ect. who does not have a reserved spot that is on the Outlook calendar has to pay for their parking. These guests are not happy. I do not tell these guests to go to the parking office to get a validated ticket *because I was told by Andrea that they do not always do that*. I just tell the person to ask the dept. they are going to for a validated ticket *if they seem upset or complain*. For some strange reason there have been guests who go to the parking office & tell one of the employees there "the girl inside the booth told me to get a validated ticket from the parking office." Who tells them to go to the parking office I do not know. But I have received calls from the parking office that guests have told them this.
Some are big. Some are small. Some drive me nuts.
There is a new pay machine. Yea! *sort of*
The way the new system *which has been in place since February* works is that you pull a ticket from the ticket machine, & you pay at the pay station inside Visitor parking on the first level.
Several times I have had to go up to the exit gate to assist a customer with their ticket. There is a certain way to insert the ticket into the machine at the exit gate in order to make the gate arm raise. But...many times the machine rejects the ticket even though the customer paid for their parking.
Then there was the female customer who said she paid for her parking *but $5.00 was not printed on the ticket*. I was told by the parking office that whenever a customer's ticket does not have $5.00 printed on it, that they have to press the lost ticket button on the pay station. Then the customer has to pay again. There was one female customer several weeks ago who said she paid for her parking, but when I looked at the ticket that she pulled from the ticket machine, $5.00 was not printed on it. So I told her what the parking office told me. She did not want to hear what I told her. She ended up pressing the call box inside visitor parking & speaking to the parking office.
There have been times when the pay station was not working as well as the machine at the exit gate.
Then there are the validations....
Guests who have a reserved spot *that is on the Outlook calendar* get a validation from the dept. that reserved the spot for them. However, according to Andrea *not her real name*, The Parking office manager, any guest here for a meeting, an interview, to speak to a class, ect. who does not have a reserved spot that is on the Outlook calendar has to pay for their parking. These guests are not happy. I do not tell these guests to go to the parking office to get a validated ticket *because I was told by Andrea that they do not always do that*. I just tell the person to ask the dept. they are going to for a validated ticket *if they seem upset or complain*. For some strange reason there have been guests who go to the parking office & tell one of the employees there "the girl inside the booth told me to get a validated ticket from the parking office." Who tells them to go to the parking office I do not know. But I have received calls from the parking office that guests have told them this.
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