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Yesterday, there was one customer who kept calling and calling the store. She claimed that she left her shiny new FruitFone 6 in a shopping cart earlier in the day. Nobody has found anything or had anything turned in.
The third time she calls (about two hours after the alleged incident), she says she used Find My Fruit which said the phone was still in the store so we had to have it! (Why not call the phone and see who picks up? That method has found lost phones in the store before) Nope, nothing at the desk, none of the cashiers nor I have seen anything resembling the device, nobody turned anything in. We're too shorthanded to have someone walk the store specifically for the phone, but the returns guy has been keeping an eye out for it. If someone had swiped it that long ago it probably wouldn't be in the building, she says it is yet we clearly don't have it. The only thing I have on my station is a hat someone left.
Her husband comes in and grills K (who drew the service desk short straw last night). Nope, nothing. Gets in my face "My wife used check-it. You were watching the front [no I wasn't] so you must have seen it! Oh, you have a phone, what kind is it?" Jargon aside, did you accuse me of theft, good sir? No, my phone is not a Fruit and why are you even asking? No, you cannot 'see' [handle] it. It's in a case that cannot possibly hold your wife's FruitFone. Leave me alone.
He leaves, and wife comes in about 20 minutes later. Is going on about Find My Fruit and we have to pull the security tapes. We can't do that without a police report...K asks why she didn't call the police to report it missing?
She flips out, asks for a manager. Gets D and starts in on him...who tells her the same thing we've been trying to for the past three hours or so. We cannot review security tapes without a police report, she's going to have to call and report it missing or stolen. Then tells her to call Corporate...she doesn't need to do that if she files a police report.
I do hope she finds the phone, but something about this whole event was a bit sketchy (apparently brand new phone, wasting a few hours harassing us rather than file a report, reliance on Find My Fruit rather than again reporting it missing).
The third time she calls (about two hours after the alleged incident), she says she used Find My Fruit which said the phone was still in the store so we had to have it! (Why not call the phone and see who picks up? That method has found lost phones in the store before) Nope, nothing at the desk, none of the cashiers nor I have seen anything resembling the device, nobody turned anything in. We're too shorthanded to have someone walk the store specifically for the phone, but the returns guy has been keeping an eye out for it. If someone had swiped it that long ago it probably wouldn't be in the building, she says it is yet we clearly don't have it. The only thing I have on my station is a hat someone left.
Her husband comes in and grills K (who drew the service desk short straw last night). Nope, nothing. Gets in my face "My wife used check-it. You were watching the front [no I wasn't] so you must have seen it! Oh, you have a phone, what kind is it?" Jargon aside, did you accuse me of theft, good sir? No, my phone is not a Fruit and why are you even asking? No, you cannot 'see' [handle] it. It's in a case that cannot possibly hold your wife's FruitFone. Leave me alone.
He leaves, and wife comes in about 20 minutes later. Is going on about Find My Fruit and we have to pull the security tapes. We can't do that without a police report...K asks why she didn't call the police to report it missing?
She flips out, asks for a manager. Gets D and starts in on him...who tells her the same thing we've been trying to for the past three hours or so. We cannot review security tapes without a police report, she's going to have to call and report it missing or stolen. Then tells her to call Corporate...she doesn't need to do that if she files a police report.
I do hope she finds the phone, but something about this whole event was a bit sketchy (apparently brand new phone, wasting a few hours harassing us rather than file a report, reliance on Find My Fruit rather than again reporting it missing).
...if you know the missing one is an iphone, you also must know what it looks like (hint: a Samsung, even in an Otterbox, is identifiable as not an iphone). I'm wondering if the Find function is precise enough to pinpoint where in a building, or just that it's in the general area.
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