So, I do some mystery shopping on the side. Cat was out of the bag a while back when I decided to stand up in a thread bashing them. You've been forewarned. If you don't like this stuff, go somewhere else, and please don't harm me for this. ><
Recently, I've had to shop a fast food chain restaurant, and ogod.
First shop went GREAT. Hit it up during breakfast time, and even though there were seven (!!) cars in the drive thru, we waited only a few minutes. Our food arrived within 37 seconds of our order at the speaker. SCARY FAST.
These are "revealed" shops, so when I went in with my papers, they cheered. Apparently they knew EXACTLY who I was the second I walked through the door. They don't know my car, but they know my face, and they knew they'd done everything right.
Felt warm and fuzzy over it, and was looking forward to the next shop.
Enter the Twilight Zone.
Lunch time, and there were no cars in the place. I'm thinking, awesome, this will be quick and painless, since they're not in a rush. Hahahahahahahahahahaha. Nope. (just Chuck Testa.)
First off, they didn't even greet when we pulled up. Bad Sign #1. They just mumbled through it, and didn't even confirm. Just gave us a total and we pulled up. Surprise, they charged us for wrong size drinks and just messed it all up. Oy.
Then, I waited. And waited. And waited some more. I watched them through the window, playing around, snapping each other with towels, and a couple even jumpslid over the countertop. WTF?
Over five minutes to get a single sandwich. No napkins, no condiments, no straw....just the sandwich thrown haphazardly in there.
<facepalm>
And I had to go back in. And face them over this. Ogod. I waited until a few more cars came through, so it wouldn't be so obvious whose car it was.
Worst part was they got all excited when they saw me, and wanted to know if they'd done a good job. Thank you so much for making me feel like I'm kicking a puppy! REALLY.
I feel so terrible over it. I really, REALLY looked for any excuse to ease up on the review for it....and could not find ANYTHING. Well, the restaurant was clean, but that was about it. Augh, augh, AUGH.
I really hate bad shops like that. I really do.
Recently, I've had to shop a fast food chain restaurant, and ogod.
First shop went GREAT. Hit it up during breakfast time, and even though there were seven (!!) cars in the drive thru, we waited only a few minutes. Our food arrived within 37 seconds of our order at the speaker. SCARY FAST.
These are "revealed" shops, so when I went in with my papers, they cheered. Apparently they knew EXACTLY who I was the second I walked through the door. They don't know my car, but they know my face, and they knew they'd done everything right.
Felt warm and fuzzy over it, and was looking forward to the next shop.
Enter the Twilight Zone.
Lunch time, and there were no cars in the place. I'm thinking, awesome, this will be quick and painless, since they're not in a rush. Hahahahahahahahahahaha. Nope. (just Chuck Testa.)
First off, they didn't even greet when we pulled up. Bad Sign #1. They just mumbled through it, and didn't even confirm. Just gave us a total and we pulled up. Surprise, they charged us for wrong size drinks and just messed it all up. Oy.
Then, I waited. And waited. And waited some more. I watched them through the window, playing around, snapping each other with towels, and a couple even jumpslid over the countertop. WTF?
Over five minutes to get a single sandwich. No napkins, no condiments, no straw....just the sandwich thrown haphazardly in there.
<facepalm>
And I had to go back in. And face them over this. Ogod. I waited until a few more cars came through, so it wouldn't be so obvious whose car it was.
Worst part was they got all excited when they saw me, and wanted to know if they'd done a good job. Thank you so much for making me feel like I'm kicking a puppy! REALLY.
I feel so terrible over it. I really, REALLY looked for any excuse to ease up on the review for it....and could not find ANYTHING. Well, the restaurant was clean, but that was about it. Augh, augh, AUGH.
I really hate bad shops like that. I really do.
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