Fortunately I didn't have to deal with this customer directly...I probably wouldn't have been able to hit my mute before laughing my ass off. Anyway...
Me:
Tier 1 Rep who was actually nice and not cold-transferry:
Me: "X Company level 3, this is Sage."
T1: "Yeah, um...I have a customer on the line that, well...get this..."
Me:
T1: "He says that his...phone service...is impacting his Internet service..."
Me:
T1: "...Well, what are your thoughts? Is that even possible?"
Me: (Looking over account to verify everything is correct) "Um...well, no, theorhetically, it's not possible. How is he claiming this?"
T1: "He said anytime he boots his computer now, he's getting a black screen saying something about Windows failing to load."
Me: "Wh...what?! Really?!" (I couldn't contain myself...I busted out laughing)
T1: "ya rly"
Me: "Well, what he might want to try is popping in his Windows installation CD and trying the recovery console. However, chances are he's going to need to take that puppy to the shop."
T1: "Yeah, he's convinced it's his phone."
Me: "Right, because he's running our 'Black Screen Internet Service,' right?"
T1: "Heh, exactly."
Me: "Yeah, he'll probably have to have that professionally looked at."
T1: "Well, alrighty. I'll tell him...again. Thanks!"
Me: "No problem."
Me:
Tier 1 Rep who was actually nice and not cold-transferry:
Me: "X Company level 3, this is Sage."
T1: "Yeah, um...I have a customer on the line that, well...get this..."
Me:
T1: "He says that his...phone service...is impacting his Internet service..."
Me:
T1: "...Well, what are your thoughts? Is that even possible?"
Me: (Looking over account to verify everything is correct) "Um...well, no, theorhetically, it's not possible. How is he claiming this?"
T1: "He said anytime he boots his computer now, he's getting a black screen saying something about Windows failing to load."
Me: "Wh...what?! Really?!" (I couldn't contain myself...I busted out laughing)
T1: "ya rly"
Me: "Well, what he might want to try is popping in his Windows installation CD and trying the recovery console. However, chances are he's going to need to take that puppy to the shop."
T1: "Yeah, he's convinced it's his phone."
Me: "Right, because he's running our 'Black Screen Internet Service,' right?"
T1: "Heh, exactly."
Me: "Yeah, he'll probably have to have that professionally looked at."
T1: "Well, alrighty. I'll tell him...again. Thanks!"
Me: "No problem."
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