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One of the SCOs wasn't taking cash yesterday...well, it would take exact change, but the dispensing mechanism was jammed (again). As soon as I figured this out I put a few large "NO cash, cards only, NO CASH BACK" signs in addition to the splash screen saying such when you start scanning.
Said SCO calls me over...well, actually it's the customer making a scene; gesturing, tongue clicks, hammering the 'need help' button every two seconds, the works.
SC: "Why the F can't I [pay? I'm trying to give it cash and YOU [yes, he said 'you'] aren't letting me pay! F this!"
Me: "This register can't take cash, it should have said so when you started."
SC: "Where? I don't see any F'ing signs! I've been shopping here forever [funny, I've never seen you before] and I should be able to pay cash!"
Me: "There are signs right there." [normally, I'd offer at this point to take a customer at the paystation, but I wanted to wash my hands of this guy as fast as possible]
SC: "Well without my glasses how am I supposed to see that? [my 90-year-old grandma can see that without her glasses] This is f'ing ridiculous, f you, I want to pay and you will let me pay cash!"
Me: "That was uncalled for and inappropriate. Do NOT speak to me like that." C at the desk pages ASM (we don't have a 'get over here NOW' code).
SC: "F you, my family built this town [cue 'that explains a lot' from the next customer in line] blah blah Obama [wtf] blah blah f-bomb bitch whine f-bomb."
Me: "This transaction is OVER. Come back when you're ready to be reasonable."
Next customer: "Hey buddy, don't take it out on her. Machines break. You could have gone to any other register."
SC: "I don't have time for this!"
NC: "You made time when you decided to be a dick about it!"
I'm able to void his order and take the items back; he storms off before ASM can actually get on the scene. Goes to the desk; C is having none of it and diplomatically kicks his ass out.
NC: "Are you okay? That guy has some serious problems."
Me: "I think I need a break after that."
ASM finally shows up. "What can I help you with?" (thinking he got paged to help the customer who is now at the register)
NC: "The customer before me was very rude and abusive to her when he couldn't pay cash."
Me: "The guy swore at me."
ASM: ... (I don't think he thought a customer could actually be nasty)
Me: "C saw the whole thing, ask her exactly what went down or look at the camera footage."
NC: "I'll just go to another lane, I was going to pay with cash."
Me: (after NC leaves) "ASM, I am shutting this lane down because people can't read and then I'm beating the shit out of the empty boxes in the backroom for 5 minutes. I told you earlier I was closing it down because people can't read the signs but you told me to keep it open. If you want it open because there's no support ticket, you deal with everyone who wants to use cash." I then tell C to let every manager in the building know what transpired with SC and give her a detailed description of him.
For the rest of the night, "my family built this town!" was the standard joke whenever a customer started bitching.
Said SCO calls me over...well, actually it's the customer making a scene; gesturing, tongue clicks, hammering the 'need help' button every two seconds, the works.
SC: "Why the F can't I [pay? I'm trying to give it cash and YOU [yes, he said 'you'] aren't letting me pay! F this!"
Me: "This register can't take cash, it should have said so when you started."
SC: "Where? I don't see any F'ing signs! I've been shopping here forever [funny, I've never seen you before] and I should be able to pay cash!"
Me: "There are signs right there." [normally, I'd offer at this point to take a customer at the paystation, but I wanted to wash my hands of this guy as fast as possible]
SC: "Well without my glasses how am I supposed to see that? [my 90-year-old grandma can see that without her glasses] This is f'ing ridiculous, f you, I want to pay and you will let me pay cash!"
Me: "That was uncalled for and inappropriate. Do NOT speak to me like that." C at the desk pages ASM (we don't have a 'get over here NOW' code).
SC: "F you, my family built this town [cue 'that explains a lot' from the next customer in line] blah blah Obama [wtf] blah blah f-bomb bitch whine f-bomb."
Me: "This transaction is OVER. Come back when you're ready to be reasonable."
Next customer: "Hey buddy, don't take it out on her. Machines break. You could have gone to any other register."
SC: "I don't have time for this!"
NC: "You made time when you decided to be a dick about it!"
I'm able to void his order and take the items back; he storms off before ASM can actually get on the scene. Goes to the desk; C is having none of it and diplomatically kicks his ass out.
NC: "Are you okay? That guy has some serious problems."
Me: "I think I need a break after that."
ASM finally shows up. "What can I help you with?" (thinking he got paged to help the customer who is now at the register)
NC: "The customer before me was very rude and abusive to her when he couldn't pay cash."
Me: "The guy swore at me."
ASM: ... (I don't think he thought a customer could actually be nasty)
Me: "C saw the whole thing, ask her exactly what went down or look at the camera footage."
NC: "I'll just go to another lane, I was going to pay with cash."
Me: (after NC leaves) "ASM, I am shutting this lane down because people can't read and then I'm beating the shit out of the empty boxes in the backroom for 5 minutes. I told you earlier I was closing it down because people can't read the signs but you told me to keep it open. If you want it open because there's no support ticket, you deal with everyone who wants to use cash." I then tell C to let every manager in the building know what transpired with SC and give her a detailed description of him.
For the rest of the night, "my family built this town!" was the standard joke whenever a customer started bitching.
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