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This happened while I was working in one of the parking garages I am responsible for.
Female customer pulls up to the exit gate and tells me the following...
So I have her press the button on the call box and speak to the main office. After a while one of the employees who works in the main office calls my work cell phone. She tells me to write an IOU for the customer for the lost ticket fee, which is $25.00. She also tells me that the customer has an attitude.
So I refer the customer to the sign at the exit gate that states when you lose your ticket, you have to pay the lost ticket fee. This was so I could cover my behind. She rudely says "I know that. I was told that by the main office."
I start to write out an IOU for $25.00 when she asks me this...
"If I pay the parking fee, can I get a refund?"
I tell her the following...
Then she asks me if she could look for her ticket. I tell her yes.
She backs up, parks in a spot, and goes to look for her ticket.
Several minutes later she drives up to the same exit gate. She could not find her ticket. I get a call from the main office again letting me know that she has to be given an IOU for $25.00.
She gets one from me, and she leaves.
Female customer pulls up to the exit gate and tells me the following...
- I lost my ticket
- I only parked for 15 minutes or less
- I do not have any money
So I have her press the button on the call box and speak to the main office. After a while one of the employees who works in the main office calls my work cell phone. She tells me to write an IOU for the customer for the lost ticket fee, which is $25.00. She also tells me that the customer has an attitude.
So I refer the customer to the sign at the exit gate that states when you lose your ticket, you have to pay the lost ticket fee. This was so I could cover my behind. She rudely says "I know that. I was told that by the main office."
I start to write out an IOU for $25.00 when she asks me this...
"If I pay the parking fee, can I get a refund?"
I tell her the following...
- I am just a porter
- I do not know if she can get a refund
- She will have to ask the office about that
- I do not make the decisions
Then she asks me if she could look for her ticket. I tell her yes.
She backs up, parks in a spot, and goes to look for her ticket.
Several minutes later she drives up to the same exit gate. She could not find her ticket. I get a call from the main office again letting me know that she has to be given an IOU for $25.00.
She gets one from me, and she leaves.
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