A lady called and asked if she could book our entire hotel for her daughter's wedding. We told her that with the exception of 3 already reserved rooms, she could book the rest.
She calls me to confirm how many rooms she had booked. I told her which ones and reminded her that we were now officially booked up.
SC: You have 24 rooms right?
Me: Yes
SC: I only have 21 rooms here which means three are left over
Me: No those rooms had been rented out prior to our agreement as we told you when you called.
SC: Unacceptable! I need the entire hotel, I told you that.
We go round and round as I explain the same thing to her over and over.
SC: Cancel their reservations then!
Me: I cannot do that.
SC: Then give me their phone numbers and I will call them and explain.
Me: It is against the rules to give out other guests information
SC: You gave out my guests information
Me: No I did not
SC: When I asked for a list of which rooms each guest got, you gave it to me
Me: Because the rooms are reserved with your credit card, they are your reservations. I am allowed to give you that info.
SC: Fine! I guess I'll have to call the other hotels and hope they have spare rooms. This is very inconvenient!
Not as inconvenient as this dotty woman calling random strangers and demanding they give up their rooms.
She calls me to confirm how many rooms she had booked. I told her which ones and reminded her that we were now officially booked up.
SC: You have 24 rooms right?
Me: Yes
SC: I only have 21 rooms here which means three are left over
Me: No those rooms had been rented out prior to our agreement as we told you when you called.
SC: Unacceptable! I need the entire hotel, I told you that.
We go round and round as I explain the same thing to her over and over.
SC: Cancel their reservations then!
Me: I cannot do that.
SC: Then give me their phone numbers and I will call them and explain.
Me: It is against the rules to give out other guests information
SC: You gave out my guests information
Me: No I did not
SC: When I asked for a list of which rooms each guest got, you gave it to me
Me: Because the rooms are reserved with your credit card, they are your reservations. I am allowed to give you that info.
SC: Fine! I guess I'll have to call the other hotels and hope they have spare rooms. This is very inconvenient!
Not as inconvenient as this dotty woman calling random strangers and demanding they give up their rooms.
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