The last couple days at work, I spent the last part of my day calling customers that there is an issue with the order they had placed--mainly either something that is on backorder until way after Christmas or an item that is being discontinued and is no longer available, although there are a few issues with the cc used as well. For the most part, it's leaving a message on voicemail...but some people just feel the need to be difficult.
strike one
Me: Hi this Deevil with BrainyToys calling in regards to a recently placed order, is Customer1 available?
Answeree: I don't want it. <click>
--okay, order cancelled and note on account that person spoken to indicated they did not want the order
strike two
Me: Hello, may I please speak to Customer2
(fumbling sound like the phone is being set down and then disconnected...so I redial)
Answeree2: Hello?
Me: Hi, I need to speak with Customer2 about an order she placed last week. Is this her?
About ten seconds of silence and then a feedback squeal for five or so seconds and hung up on
--make notation on account that tried contacting customer and if she calls back to let her know the one item will not be instock until Feb.
strike three
Me: Hi, may I speak with Customer3?
<click> Redial
Me: This is Deevil from BrainyToys, may I speak with Customer3 about the order we received in the mail from...
<click>
--pass it on to Sup D that the customer he asked me to call about the declined cc hung up on me twice, he will try one more time and if he can't get any corrected/new cc info the order will be cancelled and somebody's grandkids won't be getting the presents from grandma
strike one
Me: Hi this Deevil with BrainyToys calling in regards to a recently placed order, is Customer1 available?
Answeree: I don't want it. <click>
--okay, order cancelled and note on account that person spoken to indicated they did not want the order
strike two
Me: Hello, may I please speak to Customer2
(fumbling sound like the phone is being set down and then disconnected...so I redial)
Answeree2: Hello?
Me: Hi, I need to speak with Customer2 about an order she placed last week. Is this her?
About ten seconds of silence and then a feedback squeal for five or so seconds and hung up on
--make notation on account that tried contacting customer and if she calls back to let her know the one item will not be instock until Feb.
strike three
Me: Hi, may I speak with Customer3?
<click> Redial
Me: This is Deevil from BrainyToys, may I speak with Customer3 about the order we received in the mail from...
<click>
--pass it on to Sup D that the customer he asked me to call about the declined cc hung up on me twice, he will try one more time and if he can't get any corrected/new cc info the order will be cancelled and somebody's grandkids won't be getting the presents from grandma
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