Congratulating all my fellow retail slaves for surviving another Holiday Season
Ours was the usual .... hordes of people who didn't know what they wanted - "You know that thing, on TV, that has the <gestures with hands>" etc.
But we had two calls - CALLS, not even people in the store - who made me say WTF? How are you alive????
Call #1
It's Christmas Eve, about 8:30pm. Our pharmacy closes at 6 on the weekends (need I remind everyone that Christmas Eve was on a Sunday this year?)
RINGGGGGGGGGG!!!!
Me: "Thank you for calling <my store> this is <my name> how can I help you?"
Her: "argabargle why the f** did your pharmacy close early??? argabargle"
Me: "They didn't close early, they closed at the regular time, 6:00"
Her: "NOOOOOOOOO!!!!!!!! They only close at 6 on the weekends!!!!!! argabargle"
Me: "Yes they closed at 6 today, because it's Sunday"
Her: "No it's not. It's CHRISTMAS EVE!!!!!!!!!!!!!!"
Me: <dead silence as I tried to wrap my head around that statement> "Yes ma'am, AND it's Sunday"
Well, this went on for awhile. She finally gave up and slammed the phone down.
Call #2
My store manager was the lucky one who got this ....
RINGGGGGGGGGGGGG
Him: "Thank for for calling <my store> this is <his name> how can I help you?"
Caller: "Yeah I bought a drone from you right before Christmas"
Him: "Okay"
Caller: "Well today I was flying it ......... and it FLEW OFF!!! You NEED to REPLACE IT!!!"
Him: <sound of crickets> "Ummm No, you lost it"
Caller: "NO I DIDN'T it FLEW OFF!!!!!! You HAVE to replace it!!!!!"
Him: "Uh, NO. Thanks for calling."
Ours was the usual .... hordes of people who didn't know what they wanted - "You know that thing, on TV, that has the <gestures with hands>" etc.
But we had two calls - CALLS, not even people in the store - who made me say WTF? How are you alive????
Call #1
It's Christmas Eve, about 8:30pm. Our pharmacy closes at 6 on the weekends (need I remind everyone that Christmas Eve was on a Sunday this year?)
RINGGGGGGGGGG!!!!
Me: "Thank you for calling <my store> this is <my name> how can I help you?"
Her: "argabargle why the f** did your pharmacy close early??? argabargle"
Me: "They didn't close early, they closed at the regular time, 6:00"
Her: "NOOOOOOOOO!!!!!!!! They only close at 6 on the weekends!!!!!! argabargle"
Me: "Yes they closed at 6 today, because it's Sunday"
Her: "No it's not. It's CHRISTMAS EVE!!!!!!!!!!!!!!"
Me: <dead silence as I tried to wrap my head around that statement> "Yes ma'am, AND it's Sunday"
Well, this went on for awhile. She finally gave up and slammed the phone down.
Call #2
My store manager was the lucky one who got this ....
RINGGGGGGGGGGGGG
Him: "Thank for for calling <my store> this is <his name> how can I help you?"
Caller: "Yeah I bought a drone from you right before Christmas"
Him: "Okay"
Caller: "Well today I was flying it ......... and it FLEW OFF!!! You NEED to REPLACE IT!!!"
Him: <sound of crickets> "Ummm No, you lost it"
Caller: "NO I DIDN'T it FLEW OFF!!!!!! You HAVE to replace it!!!!!"
Him: "Uh, NO. Thanks for calling."
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