I have not posted in a while, because I really had nothing postworthy. Frightening, yes?
A LITTLE MILD LANGUAGE, NOT TOO BAD
These first two SC's saw right through my veneer of concern to the cold, hard varnish of apathy lurking beneath. I need to try a little harder.
You don't care! part I
One of my retail counter co-irkers called in today with a fierce case of anal glaucoma, So I was asked to fill in for an hour. Ugh.
Me: Slipping into alcoholism
EW: Entitlement whore
PB: Poor Bastard of a husband
PM: Parts Manager
Me: Can I help you?
EW: Yes, I need to return this. One of your idiots sold me the wrong part!
Yes, she said that. We're off to a great start.
Me: Let me take a look.
EW: Why didn't he sell me the right one? Your job is not hard!
Come closer so I can slap you.
Me: Do you have your VIN?
EW: I don't want a new one! I already had another shop put in a new part for me since the idiot you work with sold me the wrong part!
Me: Ma'am, please stop calling him an idiot. Mistakes happen. Let me see your receipt.
EW: I don't have a receipt, and I will call him whatever I want! I AM THE CUSTOMER!
PB: Honey, calm down. This is not necessary. <EW ignores this. I don't think it was the first time.>
At this point my manager comes into play. He was standing around the corner listening.
PM: Ma'am, I'm the manager. What can I help you with?
EW: Good! This asshole doesn't know what he's doing!<points at me>
Keep in mind I have only asked her for her VIN and receipt at this point, nothing more. I haven't said no to her return request, I haven't been rude.
PM: That kind of language is unnecessary. Jaded did nothing wrong, I was listening.
EW: I will call him whatever I want! I AM THE CUSTOMER!
PB: Honey! Please calm down!
EW: I will not! They are not treating me with respect!
PM: Yes we are ma'am. I heard you say you don't have a receipt. It is our policy not to accept returns without one. When did you purchase this part?
EW: I have my canceled check right here! THIS IS A RECEIPT!<no it's not>
PM looks at the canceled check, and I see his eyes get a little bigger. The check was dated over a year ago.
PM: Ma'am, you purchased this part last summer. I'm afraid their is nothing I can do for you. This is well past our timeframe for returns even if you had a receipt.
EW goes ballistic. We were called everything but free, white, and over 21. PM started to raise his voice to be heard over her when PB grabs his wife by the arm and drags her out.
Me:
PM:
After about a minute or two PB comes back in looking like he was about to cry.
PB: Is there anything you can do? I am so sorry for the way she is acting.
PM: What I am about to do I have absolutely no obligation to do, but I will refund you our cost on this part. That is all I will do.
PB: That's fine. I'm so sorry about her behavior.
After PB left I looked out the window and saw the license plate on their car. I cross checked it in our service database and they had a service record with us, which meant I had their VIN. I ran it and checked the part she was sold, IT WAS CORRECT! She either got hosed by another shop or was trying to pull a scam.
PB has the patience of a saint. I would have choked this woman a long time ago.
You don't care! part II
I had to leave a note for one of the service writers today since he was at lunch. I went out to his desk and scrawled a quick note on a Post-it. I was there for all of about 5 seconds when this douchenozzle walks in the door and past two other service writers to talk to me. Why? WHY?
DN: Douchenozzle
Me: Oh Bloody 'ell!
DN: I have an appointment to get my car worked on. The <goes into an insipid monologue of what's wrong with his shitbox Cavalier>
Me: I'm sorry, sir. I'm not a service writer, I was just leaving a note here. Any one of these other gentlemen will be happy to help you.
Not so sucky, right? Simple misunderstanding, right? Up to this point, yes. But wait, there's more!!
DN: Who's your manager? You don't care about me!
Me: <oh shit> Sir, I would be happy to help you if I was a writer. I am not and therefore not authorized to check in your car. Come with me, I'll get L to help you. <It should be noted that DN walked past L to get to me.>
DN follows me over to L and I told L that he needed to check in his car for an appointment.
L: Sure, I'll take care of that.
DN: He's an asshole! He wouldn't help me!
L:
Me: <to DN> L will get you taken care of. Have a great day!<prick>
Seriously, WTF?
Caution, may fling parts
Me: Wanting a beer
PFC: Parts-Flinging-Cockmonkey
Me: Sir, can I help you?
PFC: I need a drain plug.
Me: Engine or transmission?
PFC: Engine.
Me: Sure, let me grab that for you.<scampers off>
Me: Here you go, is there anything else I can get you?
PFC: <examines drain plug, then throws it at me!> This is used! I want a new one!
Me: Did you just throw that at me?
PFC: NEW ONE! NEW!
Our drain plugs are shipped from the source in a bag of 10. In transit the rub around on each other in a little drain plug orgy and dull the finish. They all look the same.
Me: Hang on a second.
I went into the back and grabbed an unopened bag of drain plugs, came back and opened them in front of him and dumped them on the counter.
Me: Pick the best one.
PFC: Oh........I thought the other one was used.
Me: We're not a wrecking yard, all of our parts are new. Thanks for throwing one at me.
Drain plugs are usually about $5. His cost about $8. Revenge is sweet.
I need a new line of work.
A LITTLE MILD LANGUAGE, NOT TOO BAD
These first two SC's saw right through my veneer of concern to the cold, hard varnish of apathy lurking beneath. I need to try a little harder.
You don't care! part I
One of my retail counter co-irkers called in today with a fierce case of anal glaucoma, So I was asked to fill in for an hour. Ugh.
Me: Slipping into alcoholism
EW: Entitlement whore
PB: Poor Bastard of a husband
PM: Parts Manager
Me: Can I help you?
EW: Yes, I need to return this. One of your idiots sold me the wrong part!
Yes, she said that. We're off to a great start.
Me: Let me take a look.
EW: Why didn't he sell me the right one? Your job is not hard!
Come closer so I can slap you.
Me: Do you have your VIN?
EW: I don't want a new one! I already had another shop put in a new part for me since the idiot you work with sold me the wrong part!
Me: Ma'am, please stop calling him an idiot. Mistakes happen. Let me see your receipt.
EW: I don't have a receipt, and I will call him whatever I want! I AM THE CUSTOMER!
PB: Honey, calm down. This is not necessary. <EW ignores this. I don't think it was the first time.>
At this point my manager comes into play. He was standing around the corner listening.
PM: Ma'am, I'm the manager. What can I help you with?
EW: Good! This asshole doesn't know what he's doing!<points at me>
Keep in mind I have only asked her for her VIN and receipt at this point, nothing more. I haven't said no to her return request, I haven't been rude.
PM: That kind of language is unnecessary. Jaded did nothing wrong, I was listening.
EW: I will call him whatever I want! I AM THE CUSTOMER!
PB: Honey! Please calm down!
EW: I will not! They are not treating me with respect!
PM: Yes we are ma'am. I heard you say you don't have a receipt. It is our policy not to accept returns without one. When did you purchase this part?
EW: I have my canceled check right here! THIS IS A RECEIPT!<no it's not>
PM looks at the canceled check, and I see his eyes get a little bigger. The check was dated over a year ago.
PM: Ma'am, you purchased this part last summer. I'm afraid their is nothing I can do for you. This is well past our timeframe for returns even if you had a receipt.
EW goes ballistic. We were called everything but free, white, and over 21. PM started to raise his voice to be heard over her when PB grabs his wife by the arm and drags her out.
Me:
PM:
After about a minute or two PB comes back in looking like he was about to cry.
PB: Is there anything you can do? I am so sorry for the way she is acting.
PM: What I am about to do I have absolutely no obligation to do, but I will refund you our cost on this part. That is all I will do.
PB: That's fine. I'm so sorry about her behavior.
After PB left I looked out the window and saw the license plate on their car. I cross checked it in our service database and they had a service record with us, which meant I had their VIN. I ran it and checked the part she was sold, IT WAS CORRECT! She either got hosed by another shop or was trying to pull a scam.
PB has the patience of a saint. I would have choked this woman a long time ago.
You don't care! part II
I had to leave a note for one of the service writers today since he was at lunch. I went out to his desk and scrawled a quick note on a Post-it. I was there for all of about 5 seconds when this douchenozzle walks in the door and past two other service writers to talk to me. Why? WHY?
DN: Douchenozzle
Me: Oh Bloody 'ell!
DN: I have an appointment to get my car worked on. The <goes into an insipid monologue of what's wrong with his shitbox Cavalier>
Me: I'm sorry, sir. I'm not a service writer, I was just leaving a note here. Any one of these other gentlemen will be happy to help you.
Not so sucky, right? Simple misunderstanding, right? Up to this point, yes. But wait, there's more!!
DN: Who's your manager? You don't care about me!
Me: <oh shit> Sir, I would be happy to help you if I was a writer. I am not and therefore not authorized to check in your car. Come with me, I'll get L to help you. <It should be noted that DN walked past L to get to me.>
DN follows me over to L and I told L that he needed to check in his car for an appointment.
L: Sure, I'll take care of that.
DN: He's an asshole! He wouldn't help me!
L:
Me: <to DN> L will get you taken care of. Have a great day!<prick>
Seriously, WTF?
Caution, may fling parts
Me: Wanting a beer
PFC: Parts-Flinging-Cockmonkey
Me: Sir, can I help you?
PFC: I need a drain plug.
Me: Engine or transmission?
PFC: Engine.
Me: Sure, let me grab that for you.<scampers off>
Me: Here you go, is there anything else I can get you?
PFC: <examines drain plug, then throws it at me!> This is used! I want a new one!
Me: Did you just throw that at me?
PFC: NEW ONE! NEW!
Our drain plugs are shipped from the source in a bag of 10. In transit the rub around on each other in a little drain plug orgy and dull the finish. They all look the same.
Me: Hang on a second.
I went into the back and grabbed an unopened bag of drain plugs, came back and opened them in front of him and dumped them on the counter.
Me: Pick the best one.
PFC: Oh........I thought the other one was used.
Me: We're not a wrecking yard, all of our parts are new. Thanks for throwing one at me.
Drain plugs are usually about $5. His cost about $8. Revenge is sweet.
I need a new line of work.
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