My husband has been dealing with a problem at work regarding one of the Manager's he reports to as well as the Senior Manager over the entire area of parking garages he works at as a CSR.
One particular job duty he has to do on a daily basis is a space count at 4 parking garages. The Manager over 3 of those garages literally expects the space count for those 3 garages to be done at 10 a.m. every day no matter what is going on. I am guessing that the Property Managers over those garages want the space counts done by that time.
The problem is this...
The Senior Manager over the entire area of parking garages, whom everyone reports to, expects my husband to clean one of the surface lots as well as audit it on a daily basis beginning at 9 a.m. My husband has been doing his best to get this done, and when he explains this to the other Manager, he will not accept his answer. He expects the space counts to done regardless of what other duties he has to do. At least 3 times my husband has been threatened with disciplinary action from the Senior Manager over the entire area of parking garages for not getting the surface lot done on a daily basis.
My husband called me this past Thursday frustrated because once again the Senior Manager threatened him with disciplinary action for not cleaning the surface lot as well as auditing it on a daily basis beginning at 9 a.m.
So I sent this e-mail to the Senior Manager and carbon copied the other manager...
Senior Manager and other Manager:
My husband, *name*, is having a difficult time explaining to *other manager* that he cannot complete all 3 space counts at 10 a.m. because of the fact that you want him to clean *surface lot* as well as audit it every morning beginning at 9 a.m. Since the surface lot has over 300 parking spots, it will take over an hour to complete both duties. It is not possible for my husband to complete the space counts for *other manager* on a daily basis at 10 a.m. due to this. So I am asking you, as his direct Manager, to explain this to *other manager* so my husband is able to complete those duties without the possibility of receiving further disciplinary action from you.
It seems that it will be beneficial to company management as a whole and to the property management company since they are the client, for all of the *area of parking garages* company managers, including both of you, to get together and prioritize all of the tasks my husband needs to get done on a daily basis. Every manager needs to be on the same page regarding this as well. Otherwise, problems will continue to happen on both ends.
The other option is for my husband to take time out of his work schedule to do this in a group discussion with everyone present. The goal is to hopefully keep everyone happy without any further problems happening on either side.
This is a frustrating experience for both of us.
One particular job duty he has to do on a daily basis is a space count at 4 parking garages. The Manager over 3 of those garages literally expects the space count for those 3 garages to be done at 10 a.m. every day no matter what is going on. I am guessing that the Property Managers over those garages want the space counts done by that time.
The problem is this...
The Senior Manager over the entire area of parking garages, whom everyone reports to, expects my husband to clean one of the surface lots as well as audit it on a daily basis beginning at 9 a.m. My husband has been doing his best to get this done, and when he explains this to the other Manager, he will not accept his answer. He expects the space counts to done regardless of what other duties he has to do. At least 3 times my husband has been threatened with disciplinary action from the Senior Manager over the entire area of parking garages for not getting the surface lot done on a daily basis.
My husband called me this past Thursday frustrated because once again the Senior Manager threatened him with disciplinary action for not cleaning the surface lot as well as auditing it on a daily basis beginning at 9 a.m.
So I sent this e-mail to the Senior Manager and carbon copied the other manager...
Senior Manager and other Manager:
My husband, *name*, is having a difficult time explaining to *other manager* that he cannot complete all 3 space counts at 10 a.m. because of the fact that you want him to clean *surface lot* as well as audit it every morning beginning at 9 a.m. Since the surface lot has over 300 parking spots, it will take over an hour to complete both duties. It is not possible for my husband to complete the space counts for *other manager* on a daily basis at 10 a.m. due to this. So I am asking you, as his direct Manager, to explain this to *other manager* so my husband is able to complete those duties without the possibility of receiving further disciplinary action from you.
It seems that it will be beneficial to company management as a whole and to the property management company since they are the client, for all of the *area of parking garages* company managers, including both of you, to get together and prioritize all of the tasks my husband needs to get done on a daily basis. Every manager needs to be on the same page regarding this as well. Otherwise, problems will continue to happen on both ends.
The other option is for my husband to take time out of his work schedule to do this in a group discussion with everyone present. The goal is to hopefully keep everyone happy without any further problems happening on either side.
This is a frustrating experience for both of us.
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