An SC that tells the truth about you.
I got a complaint about me this weekend. Everything the SC did happen. She said I was rude though, which I don't think I was. "Rude" is a common, yet vague complaint about me that it doesn't really help me improve.
First complaint: I double charged her. True. Not on purpose, but true. Computer error did that, and it wasn't caught until the next day.
Second complaint: I told her kids to be quiet. Also true. But I wasn't the first to say anything. SC told her kids to be quiet. 2 minutes later, they were still running around the lobby in and out of the automatic doors and making a lot of noise. At 1am. So I tell them that it does need to be quiet in the lobby. The SC agrees with me and backs me up.
But she complained to me about corporate saying that I double charged her and told her kids to be quiet.
I got a complaint about me this weekend. Everything the SC did happen. She said I was rude though, which I don't think I was. "Rude" is a common, yet vague complaint about me that it doesn't really help me improve.
First complaint: I double charged her. True. Not on purpose, but true. Computer error did that, and it wasn't caught until the next day.
Second complaint: I told her kids to be quiet. Also true. But I wasn't the first to say anything. SC told her kids to be quiet. 2 minutes later, they were still running around the lobby in and out of the automatic doors and making a lot of noise. At 1am. So I tell them that it does need to be quiet in the lobby. The SC agrees with me and backs me up.
But she complained to me about corporate saying that I double charged her and told her kids to be quiet.
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