How many times do I have to tell you? We don't do that!

[greensinestro]

Customer service call today. Now, I know people out there will think it strange, but the CEO of our company does not allow credit card payments, nor payments on the company website. The only exception is if the customer's account is about to be suspended for non payment, and we bill a 3% fee for it.

SC: Hi, I'd like to pay my bill. What credit card do you accept?

Me: I'm sorry, but we don't accept any. We only take payments by mail, or ACH.

SC: What? When I made my last payment (four months ago), it was with my Visa.

Me: I am not sure how you did that, as we've never taken them in all my time here (7 years). And, your last payment was made with check number 12345.

SC: I've made credit card payments before! How did I do that?

Me: I really don't know, as it's a fact that we don't accept credit cards.

SC: OK, so can I use my credit card on your website?

Me: No, being as I said, we do not accept credit cards.

SC: I've done this before. How can I make my payment?

Me: Check by mail, or ACH.

SC: How have I been able to use my credit card before? (I'm really getting tired now)

Me: I've worked here seven years and we don't accept credit cards. We never have. I can email you the instructions on making a payment by mail, or ACH.

SC: No, I have the address. But why did it let me before?

Me: Ma'am, do you have an actual confirmation number, or some kind of proof that we took your credit card info?

SC: Yes, it's.........oh, wait a minute. This is a payment I made to my cable company. You're right, I just haven't paid my bill.


Needless to say, calls like this drain your energy, especially when you know you're right, and the customer insists otherwise.

[MoonCat]

Needless to say, calls like this drain your energy, especially when you know you're right, ands the customer insists otherwise.

Covers 90% of the calls I take, lately, just on general principles

[Mr Hero]

What's ACH?

[EricKei]

Automated Clearing House. In this context: an ACH Debit means deducting a charge directly from the customer's bank without actually exchanging a physical check or presenting a card. In other words, the opposite of a Direct Deposit.