At the hotel where I worked, you couldn't cancel your reservation after a certain time in the evening, but that didn't deter a woman who wanted to stay somewhere else after finding out that we didn't have a pool. She called back about four times before I snapped and said, "I'm not supposed to, but I cancelled your reservation because I really don't feel like putting up with you today. Your cancellation number is *blah.* Goodbye."
This is in addition to the time that a former guest called us to try and shake us down for money because his wife had fallen down the lobby staircase. The conversation degenerated quickly, and the highlights came when A -- he threatened to kill me, and B -- I accused him of being a child molester. Later, he called my boss and told her he was afraid of me because of the way I had laughed at him.
This is in addition to the time that a former guest called us to try and shake us down for money because his wife had fallen down the lobby staircase. The conversation degenerated quickly, and the highlights came when A -- he threatened to kill me, and B -- I accused him of being a child molester. Later, he called my boss and told her he was afraid of me because of the way I had laughed at him.
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