Ok, at my job (bowling alley), we do NOT do refunds. We even have a sign saying so.
The only time we MIGHT do one is under VERY extenuating circumstances, and even then we usually only give them free-coupons.
For instance, we had one guy get a refund today because he was INJURED. He had a badly pulled muscle that he thought had healed. Well, when he went to bowl he ended up aggravating his injury. Not badly, but enough to where he -physically- could not bowl.
Well, right after I got confirmation from the manager over the phone, I handed him the money back. ($7)
What sucky about this? Because not 5 seconds after I did this, another man comes up and asks if he can have a refund because his wife bought too many games. (She bought 6 instead of 4). I told him "sorry we don't do refunds", and immediately started hoping that he didn't just see me hand money to the other guy.
Lucky they didn't and ended up just walking away with a pissy attitude.
Oh and what's the difference between 6 games and 4? Well, Sunday mornings we do $0.99 games. So, the difference is only about $2.
(this was also why the other guys amount was so low, he got refunded for 7 games)
The only time we MIGHT do one is under VERY extenuating circumstances, and even then we usually only give them free-coupons.
For instance, we had one guy get a refund today because he was INJURED. He had a badly pulled muscle that he thought had healed. Well, when he went to bowl he ended up aggravating his injury. Not badly, but enough to where he -physically- could not bowl.
Well, right after I got confirmation from the manager over the phone, I handed him the money back. ($7)
What sucky about this? Because not 5 seconds after I did this, another man comes up and asks if he can have a refund because his wife bought too many games. (She bought 6 instead of 4). I told him "sorry we don't do refunds", and immediately started hoping that he didn't just see me hand money to the other guy.
Lucky they didn't and ended up just walking away with a pissy attitude.
Oh and what's the difference between 6 games and 4? Well, Sunday mornings we do $0.99 games. So, the difference is only about $2.
(this was also why the other guys amount was so low, he got refunded for 7 games)
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