Didn't explain it too well, the letters could be printed off on a different printer but there's no way to redirect the pension app itself to a new printer if one breaks.
Ah. I wasn't sure until you mentioned that
That's a bit of stupidity in itself then. We had something like that where I work. Years ago, when I'd process an order, a copy would print out on an old dot matrix printer downstairs. The way that system was designed, we couldn't direct things to one of the big laser printers if the dot matrix POS failed. That system, was on a totally different 'node' of the network...which wasn't connected to anything, other than the T1 line which went to our main office in NYC. Stupid, but since it wasn't our processing system, not really much I could do about it.
When things did fail, it was usually a few days until it could be repaired. Meaning, when things were fixed, you'd end up with about an hour of listening to that stupid printer spewing out several days' worth of orders as it cleaned out the queue. Good thing nobody actually worked in that room...