As I mentioned in my morons in management thread we had a power outage tonight. I think I'm starting to understand why Hogwarts has spells on it to make sure electricity doesn't work... apparently it is a drug that causes instant withdrawals, the main sympton of which is stupidity. I understand a lot of the frustration, I'd be frustrated too if I had money in a machine that just went black, but for all situations there is a right way and a wrong way to handle it.
I want answers now
Power has been out for 30 seconds, so no, I don't know what is happening. Oh, you were in the middle of a spin, that's nice, I was in the middle of checking in three rooms, take a wild guess which is the higher priority to me right now.
Calling won't help
No really, it won't. The phones require electricity to work, so until the back up kicks in you can punch the zero button all you want on your phone, you aren't connecting to us... and once the back up does come online then all you will have accomplished is to place a phone call to find out indeed the back ups are on line and we have to wait for NV Energy to repair the grid.
"Well, what are you doing to fix this?"
When we lose power and the keycard makers are down we have to manually program keys at the door (swipe a master key followed by swiping the guest key will program it to that door for 24 hours). So I'm busy escorting guests to their rooms to program keys for them.
SC: What's going on?
Me: I'm sorry, all I know is that we've lost grid power and we're working on getting back ups on as quickly as possible.
SC: Well, when will that happen?
Me: I have no idea, we have people working as quickly as they can to get things working.
SC: Well, I don't see you doing anything.
Me: Excuse me?
SC: You claim that everyone is working to get things working, what the hell are you doing to fix it?
Me: I'm escorting guests to their rooms. Without power the keycard system goes down and the cards have to be programmed inside the lock number one, number two, we don't know yet which lighting has come back online and sense I'm still waiting for the desk computers to come back online I might as well provide an escort just in case rather than waiting for security who is busy dealing with the power system.
SC: Well, what the hell are you going to do to help me?
Me: If you need assistance to your room, I'll be back in about 4 minutes, I can assist you then, otherwise, I plan on staying out of the way of the people who are working on getting power back on.
I want answers now
Power has been out for 30 seconds, so no, I don't know what is happening. Oh, you were in the middle of a spin, that's nice, I was in the middle of checking in three rooms, take a wild guess which is the higher priority to me right now.
Calling won't help
No really, it won't. The phones require electricity to work, so until the back up kicks in you can punch the zero button all you want on your phone, you aren't connecting to us... and once the back up does come online then all you will have accomplished is to place a phone call to find out indeed the back ups are on line and we have to wait for NV Energy to repair the grid.
"Well, what are you doing to fix this?"
When we lose power and the keycard makers are down we have to manually program keys at the door (swipe a master key followed by swiping the guest key will program it to that door for 24 hours). So I'm busy escorting guests to their rooms to program keys for them.
SC: What's going on?
Me: I'm sorry, all I know is that we've lost grid power and we're working on getting back ups on as quickly as possible.
SC: Well, when will that happen?
Me: I have no idea, we have people working as quickly as they can to get things working.
SC: Well, I don't see you doing anything.
Me: Excuse me?
SC: You claim that everyone is working to get things working, what the hell are you doing to fix it?
Me: I'm escorting guests to their rooms. Without power the keycard system goes down and the cards have to be programmed inside the lock number one, number two, we don't know yet which lighting has come back online and sense I'm still waiting for the desk computers to come back online I might as well provide an escort just in case rather than waiting for security who is busy dealing with the power system.
SC: Well, what the hell are you going to do to help me?
Me: If you need assistance to your room, I'll be back in about 4 minutes, I can assist you then, otherwise, I plan on staying out of the way of the people who are working on getting power back on.
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