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Our reservation center has been doing something...interesting. Lately, any reservation that comes through Corporate that's for a Canadian guest has been listing the country as USA. The postal code and city will be there, but it will say USA. If there's a Chilliwack or Nanaimo or Tsawwassen in the US, I've never heard of them.
Now, I've played around on our website enough that I know you can select any country in the world for that field, and for US, Canada, Mexico, and Australia, you can also select the state/province. Yet all these Canadian reservations still show up listed as US. And since we're by the border, that's a lot of our occupancy.
What's more interesting is that the "State/Province" field is blank. This is interesting because I've had guests from Europe complain that they were forced to select a state when booking online even though they didn't have one and had selected their proper country. I forwarded the complaints to IT; as far as I know nothing's changed.
It's no big deal...just a simple fix to "Canada" and then adding the appropriate province...but seriously how the hell is it happening in the first place?
Now, I've played around on our website enough that I know you can select any country in the world for that field, and for US, Canada, Mexico, and Australia, you can also select the state/province. Yet all these Canadian reservations still show up listed as US. And since we're by the border, that's a lot of our occupancy.
What's more interesting is that the "State/Province" field is blank. This is interesting because I've had guests from Europe complain that they were forced to select a state when booking online even though they didn't have one and had selected their proper country. I forwarded the complaints to IT; as far as I know nothing's changed.
It's no big deal...just a simple fix to "Canada" and then adding the appropriate province...but seriously how the hell is it happening in the first place?
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