I had a really rare occurance that happened today especially for fast food.
I was the MIC on shift and one of my employees came to me and said, "there is a customer at the counter that wants to talk to you" So I head up to the counter. There is a guy about 35 and he's holding 3 packets of fire sauce in his hand.
SC: Are you the manager?
Me: Yes sir, Is there anything I can help you with?
SC: Isn't it policy to ask someone if they would like sauce when they go thru the drive thru?
Me: Yes it is
SC: Well someone needs to tell the person at the window then
Me: Sorry bout that sir. We are training him on drive thru. It's his first night at the window.
SC: Well maybe You should make a point of explaining it to him!
Me: .........
So he walks away. Halfway thru the lobby he turns back around and looks at me where I'm still standing there with this look.
SC: DON'T give me that look!
Me: I'm sorry sir I wasn't giving you any look.
SC: Upper management is gonna hear about this and you'll pay with your job! (side note: I have gotten this threat 4 times in last 3 days...Surprise I'm still here!)
So he leaves and we go back to work and talk about what an asshat he was.
10 mins later...my other manager comes to me and says, "Uh....he's coming back"
I'm thinkin great NOW what? So I go up to the counter preparing myself for round 2 with this guy.....
SC: Ummm....I just wanted to apologize for earlier. I had a bad day but that gave me no right to talk to you that way.
Me: (HUH???) Uhh...it's ok
Not so SC ne more: No seriously I was sitting in the lot eating I realized what an ass I made of myself and how uncalled for it was.
Me: We all have our moments
NSSC: I really want to apologize to him too. (he points out one of my employees who is hiding in the back with the rest watching)
So I call him over and the guy apologizes to him and then tells us both....
" I can't belive I acted like that over taco sauce....if it were me I'd be really pissed if someone acted that way to me ".
It was very strange but nice to have one apologize AND admit they were acting like a moron.
I was the MIC on shift and one of my employees came to me and said, "there is a customer at the counter that wants to talk to you" So I head up to the counter. There is a guy about 35 and he's holding 3 packets of fire sauce in his hand.
SC: Are you the manager?
Me: Yes sir, Is there anything I can help you with?
SC: Isn't it policy to ask someone if they would like sauce when they go thru the drive thru?
Me: Yes it is
SC: Well someone needs to tell the person at the window then
Me: Sorry bout that sir. We are training him on drive thru. It's his first night at the window.
SC: Well maybe You should make a point of explaining it to him!
Me: .........
So he walks away. Halfway thru the lobby he turns back around and looks at me where I'm still standing there with this look.
SC: DON'T give me that look!
Me: I'm sorry sir I wasn't giving you any look.
SC: Upper management is gonna hear about this and you'll pay with your job! (side note: I have gotten this threat 4 times in last 3 days...Surprise I'm still here!)
So he leaves and we go back to work and talk about what an asshat he was.
10 mins later...my other manager comes to me and says, "Uh....he's coming back"
I'm thinkin great NOW what? So I go up to the counter preparing myself for round 2 with this guy.....
SC: Ummm....I just wanted to apologize for earlier. I had a bad day but that gave me no right to talk to you that way.
Me: (HUH???) Uhh...it's ok
Not so SC ne more: No seriously I was sitting in the lot eating I realized what an ass I made of myself and how uncalled for it was.
Me: We all have our moments
NSSC: I really want to apologize to him too. (he points out one of my employees who is hiding in the back with the rest watching)
So I call him over and the guy apologizes to him and then tells us both....
" I can't belive I acted like that over taco sauce....if it were me I'd be really pissed if someone acted that way to me ".
It was very strange but nice to have one apologize AND admit they were acting like a moron.
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